Mortgage Customer Service Specialist

4 weeks ago


Belfast, United Kingdom Quay Recruit Full time £21,000 - £27,000

About the Role

Quay Recruit is proud to represent a highly regarded Mortgage Brokerage that is on the lookout for a Mortgage Customer Service Specialist to join their dynamic team. In this pivotal position, you will be responsible for ensuring an exceptional experience for our clients throughout their mortgage journey.

Key Responsibilities

  • Manage customer inquiries from various channels, transforming them into scheduled meetings for our Mortgage Advisers.
  • Support Mortgage Advisers in processing mortgage applications and maintaining effective communication with clients, financial institutions, real estate agents, and legal representatives.

Career Development

This role is designed as a stepping stone towards becoming a Trainee Mortgage Adviser within a two-year timeframe. It lays the groundwork for pursuing professional mortgage advisory qualifications and establishing a rewarding career in the financial services sector.

Essential Skills and Experience

  • Demonstrated experience in sales or customer service, preferably within a mortgage administration or banking environment.
  • Solid understanding of mortgage products and processes.
  • Exceptional verbal and written communication abilities.
  • Strong organizational skills with the capability to manage multiple priorities effectively.
  • Meticulous attention to detail and accuracy in all tasks.
  • Confidence in engaging in challenging discussions.
  • Proficiency in Microsoft Office Suite, including Excel, Outlook, and Word.
  • A positive, approachable demeanor with the ability to work both independently and collaboratively.

Qualifications

  • A minimum of two years of experience in sales or customer service, ideally in a banking context.
  • At least five GCSEs or equivalent qualifications at grade C or above, including Mathematics and English.

Compensation

The salary for this position ranges from £21,000 to £27,000 per annum, depending on experience. Our client is committed to delivering outstanding and professional customer service, ensuring that the mortgage process is as seamless as possible for clients at all levels, from first-time buyers to seasoned investors.

If you are interested in the Mortgage Customer Service Specialist position, we encourage you to explore this opportunity further with Quay Recruit.



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