Insurance Operations Specialist

7 days ago

Milton Keynes, Milton Keynes, United Kingdom Howden Full time
About the Role

We are seeking a highly skilled and detail-oriented Insurance Operations Specialist to join our team at Howden. As an Insurance Operations Specialist, you will play a critical role in ensuring the smooth operation of our reinsurance processes, enabling our brokers to focus on client relationships and strategic objectives.

Key Responsibilities
  • Collaborate with senior team members to set and prioritize key objectives, optimally leading workload to ensure both personal and team goals are met.
  • Consistently meet agreed performance targets and deadlines.
  • Lead assigned projects and supply to other team projects as the need arises, ensuring successful completion.
  • Provide accurate and timely management information to the Team Leader as needed.
  • Assist in the preparation of detailed client and broking documentation, ensuring accuracy and compliance.
  • Process slips, quotes, indications, and endorsements efficiently, maintaining high standards of accuracy.
  • Perform technical duties, including data entry, credit control, and follow-up on subjectivities, with precision.
  • Stay informed of regulatory and legal changes that impact the role, ensuring compliance.
  • Maintain up-to-date and accurate records on the company's systems at all times.
  • Respond promptly and appropriately to urgent issues as they arise, providing effective solutions.
  • Interpret and implement instructions and issues in line with company policies and procedures.
  • Build and maintain positive relationships with Business Units, encouraging teamwork.
  • Handle incoming enquiries from clients, insurers, and third parties, ensuring a professional and timely response.
  • Handle client renewals and mid-term adjustments as required, delivering high-quality service.
  • Share valuable information that could benefit the Operating Entity or Group.
  • Remain up-to-date with industry, legal, and regulatory developments to ensure high standards of practice and output.
Requirements
  • Proficient in IT skills, including Microsoft Word, Excel, and PowerPoint.
  • Awareness and understanding of Xchanging systems.
  • Capable of undertaking and demonstrating competence in technical training as required by industry regulations.
  • Developing technical expertise in allocated business lines (not crucial for recruitment but will grow with experience).
  • Prior experience in insurance or a customer-facing environment is preferred.
  • Strong attention to detail with the ability to produce accurate and well-documented work.
  • Ability to work optimally within a team and provide mentorship to less expert colleagues.
  • Excellent verbal and written communication skills, with the confidence to engage with team members and stakeholders.
What We Offer

We offer a career that you define, with opportunities to make a mark in the areas you care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society's greatest challenges.

We know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.

About Us

We are a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

We value diversity – there is no one Howden 'personality type'. Instead, we're looking for individuals who share the same values as us:

  • Our successes have all come from someone brave enough to try something new
  • We support each other, in the small everyday moments and the bigger challenges
  • We are determined to make a positive difference, at work and beyond

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

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