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Service Excellence Coordinator

2 months ago

Salford, Salford, United Kingdom Bella Italia Full time

About Us

Bella Italia is a leading provider of Italian-inspired dining experiences, committed to delivering exceptional service and quality food to our customers.

Job Summary

We are seeking an experienced and motivated Assistant Manager to join our team. As a key member of our management team, you will be responsible for leading a team of servers, bartenders, and hosts/hostesses to deliver outstanding customer service and drive sales growth.

Key Responsibilities

  • Service Delivery
    • Ensure that all customers receive exceptional service, including prompt and attentive service, accurate orders, and timely resolution of any issues.
    • Monitor and maintain high standards of service quality, ensuring that all team members are aware of and adhere to our service standards.
  • Team Leadership
    • Lead and motivate a team of servers, bartenders, and hosts/hostesses to achieve sales targets and deliver exceptional customer service.
    • Provide coaching, training, and feedback to team members to ensure they have the skills and knowledge needed to succeed in their roles.
  • Restaurant Operations
    • Ensure that the restaurant is run efficiently and effectively, including managing inventory, controlling labor costs, and maintaining a clean and safe environment.
    • Monitor and analyze sales data and customer feedback to identify areas for improvement and implement changes to drive sales growth and improve customer satisfaction.
  • Commercial Awareness
    • Understand the commercial aspects of the business, including sales targets, profit margins, and customer behavior.
    • Make informed decisions that drive sales growth, improve customer satisfaction, and increase profitability.

Requirements

  • Proven experience in a similar role, preferably in the hospitality industry.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Strong commercial awareness and analytical skills, with the ability to interpret data and make informed decisions.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.

What We Offer

Bella Italia offers a competitive salary and benefits package, including a 45-hour contract, quarterly bonus, and access to a fully funded apprenticeship program. We also offer a fun and supportive work environment, with opportunities for career development and growth.