IT Support Technician

1 week ago


Penrith, Cumbria, United Kingdom Oscar Full time
About Oscar

Oscar is a fast-growing tech business that provides cloud-based solutions to worldwide retailers.

We are a highly profitable and customer-focused company that values exceptional service and ongoing development opportunities for our employees.

Job Role: Second-Line Support

Job Summary

We are seeking a skilled Second-Line Support professional to join our dynamic team. As a Second-Line Support specialist, you will provide technical expertise, customer service, and analytical skills to investigate and resolve technical issues.

Key Responsibilities

  • Provide professional and timely responses to customer enquiries
  • Diagnose and troubleshoot system problems
  • Investigate and resolve advanced technical issues
  • Contribute to the development of support documentation
  • Escalate unresolved issues to appropriate members of your team

Requirements

  • Excellent written and communication skills
  • A curious and problem-solving mindset
  • Customer-facing experience
  • Proven ability to troubleshoot complex systems
  • SQL

Benefits

  • 32 days holiday
  • System training
  • Private healthcare
  • Sick pay
  • Fast salary progression

About the Role

This is a full-time, on-site position in our office, close to transport links. If you are a skilled Second-Line Support professional looking for a new challenge, we encourage you to apply.



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