IT Support Technician
1 week ago
Oscar is a fast-growing tech business that provides cloud-based solutions to worldwide retailers.
We are a highly profitable and customer-focused company that values exceptional service and ongoing development opportunities for our employees.
Job Role: Second-Line SupportJob Summary
We are seeking a skilled Second-Line Support professional to join our dynamic team. As a Second-Line Support specialist, you will provide technical expertise, customer service, and analytical skills to investigate and resolve technical issues.
Key Responsibilities
- Provide professional and timely responses to customer enquiries
- Diagnose and troubleshoot system problems
- Investigate and resolve advanced technical issues
- Contribute to the development of support documentation
- Escalate unresolved issues to appropriate members of your team
Requirements
- Excellent written and communication skills
- A curious and problem-solving mindset
- Customer-facing experience
- Proven ability to troubleshoot complex systems
- SQL
Benefits
- 32 days holiday
- System training
- Private healthcare
- Sick pay
- Fast salary progression
About the Role
This is a full-time, on-site position in our office, close to transport links. If you are a skilled Second-Line Support professional looking for a new challenge, we encourage you to apply.
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