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Order Lifecycle Manager
2 months ago
Order Lifecycle Manager
DHL East Midlands Gateway - Kegworth
Permanent Role
The Role
As Order Lifecycle Manager, you'll lead the order life cycle management 10 step process, with particular focus elements of 1) order receipt and processing, 2) order management, 3) efficient flow in to a) DHL's warehousing and transport planning teams b) site Direct dispatch processes, 10) invoice and adjustment to ensure our KP and DHL teams are able to execute the delivery of ‘Great Service Every Day’ As a key member of Central Supply Chain Management team, with trust and purpose, lead by example demonstrating collaborative values and behaviours with internal and external partners and supporting all KP colleagues to ensure that we are ‘Easy To Do Business With’
What will you be doing?
- Responsible for managing the day to day team and order life cycle process, to ensure accurate processing and timely release to warehousing and transport functions
- Responsible for ensuring any S&OE team business decisions and priorities are accurately executed within our order management process
- Responsible as primary contact with DHL Manton Wood operation and adherence to KPI targets
- Responsible for identifying root cause issues in the order management process, proposing relevant solutions and managing the improvement actions through to conclusion, to provide excellent customer service · Responsible for ensuring correct and ongoing levels of system and process training are maintained across own team
- Responsible for using own and team’s operational knowledge to deliver continuing standardisation, efficiency, accuracy and automation across process and with customers
- Responsible for alignment with KP Collaboration / Sales teams to ensure order efficiency volumes, frequency etc are monitored and targets achieved or exceeded
- Responsible for supporting KP colleagues on effective processing of NPD, pack changes, seasonal activities, shippers flows
- Responsible for maintaining effective team structure, team succession planning, internal performance management, any new recruitment
- Responsible for co-ordination and escalation of process and JDE system enhancements to KP IT team
What’s in it for you? (some of the benefits you can expect)
Competitive salary, depending on the skills and experience you can bring
Bonus scheme
Annual Salary Review
Medicash health cash plan
Private healthcare (role/grade dependent)
Digital GP and Best Doctors (2nd Medical Opinion service)
Cancer care
Company sick pay (eligibility criteria exist)
Holiday buy scheme
Electric Vehicle Scheme
KP4ME - online benefits, discounts, prizes, competitions and information platform with access to mental, physical and financial wellbeing information and tools
If you are a self-motivated individual with a passion for ensuring customer satisfaction and have a proven track record in order management, we would love to hear from you. Join our team and play a key role in delivering exceptional service to our customers.
We’d love to hear from you if you have:
- Experience of FMCG or 3PL order management (ERP) process and/or customer service responsibilities (necessary)
- Experience of managing teams and people development Experience of continuous improvement particularly manual to automated processes
- Management of both short term execution activities, but also longer term / strategic plans and change management
Company Overview
KP Snacks is proud to be part of the Intersnack Group. With an annual turnover of more than €4 billion, the Intersnack Group has grown and flourished to become a market leader in savoury snacks, present in over 30 countries across Europe, Australia, New Zealand and beyond, employing approximately 15,000 employees and 44 factories globally (33 in Europe, 3 in Australia, 3 in New Zealand, 2 in India and 3 in Vietnam).
In the UK KP Snacks consists of c2,400 colleagues across our seven factory locations and Slough HQ. We make great tasting snack brands such as Hula Hoops, McCoy’s, Pombear, KP Nuts, Butterkist popcorn, Tyrrells and popchips.
We wholeheartedly encourage individuals from diverse backgrounds to apply for this position. Even if you don’t meet all of the criteria, please don’t let that stop you applying. We are totally committed to creating a workplace where not one person feels they do not belong. Please just let us know if there is anything we can do to make the process more easily accessible for you or if you have any special requirements.
Whichever method you are using to apply, please ensure that your application clearly demonstrates the relevant skills we are looking for, with clear evidence to support.
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