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CRM Executive

4 months ago

Tamworth, United Kingdom Brakes Full time
Job Description

CRM Executive

Attractive Salary, discounted products and services, brilliant reward and recognition scheme, excellent career development and much more

This role is a remote based working position

Working pattern - Monday to Friday, 39 Hours per week, working between 0800 and 1700hrs.

Want to be at the forefront of one of Brakes investments in cutting edge technology, Salesforce.com? Do you have a passion for working with your colleagues and want to make their lives easier? Do you have an appetite for learning and are you inquisitive about differ parts of the Sysco business?  Then you need to be part of the CRM Team

Salesforce is with us, and we are looking for a passionate, dedicated and motivated individual capable of working in a fast paced, ever changing and growing team. As a CRM Executive no day will be the same. One day you will work with various colleagues from across the business to understand their requirements of Salesforce, another you will be working with Sysco to develop these requirements into useful Salesforce functionality, and the next day you deploying and training this to your colleagues. One thing however will remain constant - you will always be there at the front line to help colleagues with their questions and queries, supporting them in making sure they get the most from Salesforce.

What you’ll be doing;

As a CRM Exec you will be working around 4 key areas, supporting continual development of the Salesforce platform and ensuring the teams gather and document Salesforce continuous improvement needs. Managing general administration duties, passing enquiries onto the relevant teams to remedy. Acting ensure and drive adoption of Salesforce whilst ensuring Brakes has the best possible understanding of the capabilities of Salesforce.

What we are looking for

  • Previous experience of working within a Sales Operations, Contact Centres, Marketing or Sales team, or a good grasp of sales, service and marketing-based processes
  • Excellent customer service skills,
  • Excellent communication and problem solving skills
  • Ability to thrive in a very busy, demanding and pressurised environment and prioritise workload
  • Previous experience of CRM administration (preferably Salesforce). A Salesforce based qualification would be advantageous.
  • Ability to analyse large amounts of data to aid decision making and prioritisation of improvement opportunities.
  • Good understanding of SAP/ BW/ Office Applications
  • Ability to work with all stakeholders, at varying levels