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Partner Relationship Manager

3 months ago

Bristol, United Kingdom TravelLocal Full time

Working at TravelLocal is pretty special. We get to spend our days connecting with people from all over the world. We help travellers have truly authentic experiences (and give back to the places they visit). We’re changing travel for the better, and having fun along the way.
TravelLocal is one of the most significant online marketplaces for tailor-made travel, with a strong presence in both English and German language markets. With customers in more than 100 origin countries and partners in nearly 100 destination countries, we are using technology to reimagine this sector, pioneering the “buy local” movement in travel.

Expect flexible working, a friendly and engaged team, and the chance to make a real impact.

Tasks

The Partner Relationship Manager is responsible for building successful and lasting relationships with our partners and travellers and bridging the gap between them.

In your daily work, you manage the interests of various stakeholders. Your main responsibility is to drive a growth culture. You will manage your portfolio of partners and will be in direct contact to support, give advice and help them to grow to their full potential.

Working closely with other members of the Travel Success and Marketing team, you will ensure that every new partner who becomes part of our community starts with a solid base to grow from there. During their growth journey, you will identify areas of improvement and opportunity.

Aligned with the company vision, you set your own goals, take ownership of your work and are happy to work independently.

Responsibilities:

  • To grow sales by managing your portfolio of partners
  • Be the main point of contact for your portfolio of partners
  • Build strong relationships and improving the partner and customer experience via means of training and liaising with the Product and Engineering team
  • Developing product offering alongside the Travel Product Development Manager
  • Understanding partner’s needs with the goal to optimise processes and ensure the highest quality of service
  • B2B and B2C communication from a Travel Success Team perspective
Requirements

The practical skills:

  • Fluent English both written and spoken - Category C or above
  • Speaking a second language is a huge advantage and will distinguish you from other candidates
  • Minimum of 3 year of experience, preferable in Travel, B2B Sales or Relationship Management
  • Experienced with data analysis and sales KPIs

The behavioural skills:

  • Quick learner with interest in self-development and growth
  • Experience of collaborative and cross functional working relationships
  • Proactive and committed to finding solutions, thinking outside of the box
  • Results-oriented and care deeply about your business partners and travellers
  • You like to go above and beyond and provide proactive and timely solutions
  • Work independently, yet show a hands-on mentality working alongside the team
  • Thrive in a dynamic and fast paced environment
  • You master challenges of intercultural communication and choose the appropriate approach with our travellers and partners worldwide
  • Take ownership of your work, are self-motivated, organised and reliable, and have a good eye for detail
  • You are open and honest about how you communicate
  • Have a genuine passion for interacting with people from all corners of the globe, alongside a true interest and passion for travel
Benefits
  • An international team and a company culture that actively supports growth and learning
  • Modern offices in Berlin-Alexanderplatz or Bristol, with regular social events
  • Option to work fully remotely in your country of residence
  • Option to work remotely temporarily upon passing your probation period (within Europe)
  • 2 all-company off-sites per year (inclusive of travel and accommodation)
  • Flexibility in working hours
  • 26 vacation days per year, increasing with length of service
  • Public Holidays in line with Berlin, Bristol, or the country you choose to work from.
  • A generous allowance that you can use for personal development, wellbeing, travel with one of our partners or to improve your work set up, increasing with length of service

If you are a motivated and results-driven individual who wants to make a difference, we would love to hear from you. We understand that imposter syndrome often stops amazing candidates from applying and that you may not think that you meet 100% of our requirements but we still encourage you to apply. We love to embrace talented people and we can guide you through your development to be a successful Partner Relationship Manager.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.