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Head of Quality Aacc

7 months ago

Preston, United Kingdom NHS Lancashire and South Cumbria Integrated Care Board Full time

The post holder will support the Associate Director of All Age Continuing Healthcare (AACC) and Individual Patient Activity (IPA) with the quality improvement and clinical assurance work across Lancashire & South Cumbria ICB working collaboratively with both internal and external stakeholders. Working alongside clinical leaders within the ICB the post holder will take day to day responsibility for key work streams and support the delivery of key quality domains.

The post holder will lead programmes of change and innovation that address identified clinical and operational priorities across the organisation.

The post holder will hold excellent relationships with other key stakeholders. The post holder will actively contribute to the strategic planning of team projects, identifying interdependencies across projects/functions, potential impacts on wider organisation, resource requirements and building in contingency and adjustments, as necessary.

This role provides leadership and professional expertise to manage a large team of clinical and non-clinical staff. You would be responsible for: setting and maintaining nursing and Allied Health Professionals (AHP) quality standards; ensuring quality is managed & monitored through training & learning; and working with the Associate Director of CHC and IPA in planning and implementing programmes of service improvement and development.

1. Key Working Relationships
- Lead and operate effectively in a flexible and increasingly demanding environment proactively engaging with internal and external clinical and non-clinical colleagues within the ICB, Local Authorities and partner organisations, care providers, NHS England and CQC.
- Communicate and present highly complex, sensitive and contentious information to a wide range of internal and external stakeholders in a formal setting, with the ability to deal with potentially aggressive and antagonistic conflict situations.
- Work and engage constructively with internal and external stakeholders on a range of contentious quality and safety issues in order to ensure that services commissioned by the ICB are provided effectively and safely, and to the appropriate level of quality.
- Support the ICB regulated care team to scrutinise and challenge providers to ensure the ICB fulfils its duty to secure continuous improvement in the quality of commissioned care home and domiciliary services.
- Develop and maintain key relationships internally and externally, including national networks, in order to provide advice and support to the ICB based on evidence and national guidance, including NHS England CHC Network, Personal Health Budget Network and CQC/Ofsted meetings.
- Work closely with the Communication and Engagement team and various stakeholders, informing them of quality issues as necessary for concerns likely to have press involvement.

Lancashire & South Cumbria ICB is a fully-authorised ICB responsible for the full range of ICB statutory duties and powers. The ICB aim is to improve the health of the people of Lancashire & South Cumbria and reduce health inequalities through strong, clinically-led commissioning of high quality healthcare services.

This is an exciting opportunity to work within a successful, progressive ICB and to make a positive contribution to the lives of people in Lancashire & South Cumbria.

Our hours of work are Monday -Friday, 9am -5pm with the opportunity for agile working. Lancashire & South Cumbria ICB is committed to the personal and professional development of their staff and offers a wide selection of learning and development opportunities.
1. Key Responsibilities
- Be responsible for a high standard of work supporting the delivery of All Age Continuing Healthcare (AACC) & Individual Patient Activity (IPA) services, to quality standards and in a cost-effective manner.
- Working with the Associate Director for CHC and IPA in developing and implementing programmes of continuous improvement and service redesign to ensure that provision meets population needs now and in the future.
- Assist the Associate Director of CHC and IPA in designing proposals for new opportunities.
- Develop, challenge and influence standards and practice, to develop and improve staff, service delivery and better outcomes for the population using the services
- Professional responsibility to provide management and leadership for a team of nurses, AHPs and service delivery staff.
- Working with the CHC Place and system Leads and Associate Director of CHC and IPA to ensure that the function can adapt and respond to realise opportunities to develop and grow the service.
- Oversee the development of Personal Health Budgets.
- Responsible for the management of the AACC & IPA Quality Team
- Work with ICB quality leads to agree and deliver actions in response to poor provider performance