All Age Continuing Care Experience
5 months ago
The post holder will support the Head of Quality for All Age Continuing Healthcare (AACC) & Individual Patient Activity (IPA) with the quality improvement and assurance work across Lancashire & South Cumbria ICB working collaboratively with both internal and external stakeholders. Working alongside clinical leaders within the ICB the post holder will take day to day responsibility for leading on the co-ordination, internal investigation and communication/relationship management of Patient Experience & Complaints related to AACC & IPA alongside the ICB’s Patient Experience Team.
We are seeking an individual who has the right values and behaviours to ensure we provide the best possible service for patients and families. The post holder will work collaboratively with patients, relevant persons representatives (RPR) and key stakeholders ensuring that complaints and concerns are dealt with in line with agreed standards and that all users have a positive
experience of the service.
The AACC Experience & Complaints lead is responsible for ensuring that effective systems and processes are in place to manage complaints and evidence learning and that effective reporting structures are in place to provide robust governance and oversight. Through ongoing improvement actions you will support people across the ICB to develop their awareness, confidence and local ownership in responding to and learning from complaints.
- Work with ICB quality leads to agree and deliver actions in response to poor quality and service performance
- Be responsible for a high standard of work supporting the delivery of All Age Continuing Healthcare (AACC) & Individual Patient Activity (IPA) services, to quality standards and in a cost-effective manner.
- Develop, challenge and influence standards and practice, to develop and improve staff, service delivery and better outcomes for the population using the services
- Professional responsibility to provide management and leadership for a large team of nurses, AHPs and service delivery staff.
- Working with the CHC Place Leads and Associate Director of CHC and IPA to ensure that the function can adapt and respond to realise opportunities to develop and grow the service.
- Working collaboratively with key staff involved in the AACC process.
- Implement, monitor and develop the ICB’s complaints policy and ensure that all complaints are managed effectively in line with our policy and values and national requirements.
- Develop a culture that encourages colleagues across the organisation to use patient experience data and methodologies to undertake Quality Improvement for the provision of high quality, safe patient care.
Lancashire & South Cumbria ICB is a fully-authorised ICB responsible for the full range of ICB statutory duties and powers. Each Place Based Team within the ICB aims is to improve the health of the people and reduce health inequalities through strong, clinically-led commissioning of high quality healthcare services.
An exciting opportunity has arisen within our AACC Quality Hub Team.
This is an exciting opportunity to work within a successful, progressive ICB and to make a positive contribution to the lives of people in Lancashire & South Cumbria.
Our hours of work are Monday -Friday, 9am -5pm with the opportunity for agile working. Lancashire & South Cumbria ICB is committed to the personal and professional development of their staff and offers a wide selection of learning and development opportunities.
Key Working Relationships
- Lead and operate effectively in a flexible and increasingly demanding environment proactively engaging with internal and external clinical and non-clinical colleagues within the ICB, Local Authorities and partner organisations, care providers, NHS England and CQC.
- Communicate and present highly complex, sensitive and contentious information to a wide range of internal and external stakeholders in a formal setting, with the ability to deal with potentially aggressive and antagonistic conflict situations.
- Work and engage constructively with internal and external stakeholders on a range of contentious quality and safety issues in order to ensure that services commissioned by the ICB are provided effectively and safely, and to the appropriate level of quality. Scrutinise and challenge providers to ensure the ICB fulfils its duty to secure continuous improvement in the quality of commissioned care home and domiciliary services.
- Develop and maintain key relationships internally and externally, including national networks, in order to provide advice and support to the ICB based on evidence and national guidance, including NHS England CHC Network, Personal Health Budget Network and CQC/Ofsted meetings.
- Work closely with the Communication and Engagement team and various stakeholders, informing them of quality issues in relation to care homes and domiciliary care providers as necessary for issues likely to have press involvement.
Information Mana
-
Head of Service Continuing Health Care
4 months ago
Preston, United Kingdom NHS Lancashire and South Cumbria Integrated Care Board Full timeThe post holder will play a key role in supporting the All Age Continuing Health Care service across the region. This role provides clinical leadership and professional expertise to manage a large team of clinical and non-clinical staff. You would be responsible for setting and maintaining nursing quality standards ensuring adherence to the National...
-
Head of Service Continuing Health Care
4 months ago
Preston, United Kingdom NHS Lancashire and South Cumbria Integrated Care Board Full timeThe post holder will play a key role in supporting the All Age Continuing Health Care service across the region. This role provides clinical leadership and professional expertise to manage a large team of clinical and non-clinical staff. You would be responsible for setting and maintaining nursing quality standards ensuring adherence to the National...
-
Head of Service Continuing Health Care
6 months ago
Preston, United Kingdom NHS Lancashire and South Cumbria Integrated Care Board (125) Full timeCommunication and Relationship Skills Communicating information, risks, issues and dependencies, including briefings and reports Working closely with care providers involved in delivery of the service Develop key relationships, through networking with national and local partners and stakeholders. Link with managers and members of other functions, to address...
-
Care Assistant
4 months ago
Preston, United Kingdom Quality Care Services Full time**Reference**: REF1078S **Location**: Preston **Salary**: £10.42 - £11.00 **Advantage Healthcare Limited**: **Preston**: **Company Description**:** Location(s)**: Preston **Pay Rate**: £11.44 **Shifts Available**: 21:00 - 07:00 **Access to vehicle required**:No **Previous experience in childcare would be preferable** **What we offer** Advantage...
-
Care Assistant
4 months ago
Preston, United Kingdom Quality Care Services Full time**Reference**: REF1078S **Location**: Preston **Salary**: £10.42 - £11.00 **Advantage Healthcare Limited**: **Preston**: **Company Description**:** Location(s)**: Preston **Pay Rate**: £10.42 - £11.00 **Shifts Available**: 21:00 - 07:00 **Access to vehicle required**:No **What we offer** Advantage Healthcare is part of City & County Healthcare...
-
Care Assistant
5 months ago
Preston, United Kingdom Cera Care Full timeWe're looking for kind-hearted people to join us at Allied Healthcare as Professional Care Assistants in Preston and surrounding areas. To join us as a Care Assistant, you don't need any previous experience. It may be that you have cared for a vulnerable loved one, experienced a personal loss or be a charitable person that is always looking to help others....
-
Short Term Help
5 months ago
Preston, United Kingdom Age UK Lancashire Full time**Location: Preston Royal Hospital** **Salary: £25,500 per year (Full term equivalent)** **Hours: 24.5hrs** per week,** There will be opportunities to work additional hours to cover for sickness and holidays if desired. “Are you looking for a role that is varied and challenging, where you have the potential to improve the lives of vulnerable people in...
-
Residential Child Care Worker
5 months ago
Preston, United Kingdom Exceptional Care Full time**Residential Child Care Worker - Children's Residential Home** **Salary**:_£10.90 per hour_ _(10am - 10pm : 3on 3off shift pattern)_ **Location**:Tarleton, Lancashire. - Do you want to make a difference to a young person’s life?_ - Do you have a natural caring and supportive nature?_ - Are you resilient and able to remain calm when faced with...
-
Financial Services Advisor
7 days ago
Preston, Lancashire, United Kingdom Age Partnership Full timeAbout the RoleWe are seeking a highly motivated and experienced Financial Services Advisor to join our team at Age Partnership. As a key member of our team, you will be responsible for providing exceptional equity release advice to our clients, promoting Age Partnership as the premier provider of quality advice in the field of equity release.Key...
-
Residential Child Care Worker
6 days ago
Preston, Lancashire, United Kingdom Exceptional Care Full timeJob DescriptionWe are seeking a dedicated and compassionate Residential Child Care Worker to join our team at Exceptional Care. As a Residential Child Care Worker, you will play a vital role in providing high-quality care and support to young people with complex needs.About the Role:You will be responsible for attending to the practical, physical, and...
-
Children's Residential Child Care Specialist
2 weeks ago
Preston, Lancashire, United Kingdom Exceptional Care Full timeJob OpportunityWe are seeking a dedicated and compassionate Child Care Professional to join our team at Exceptional Care, a leading provider of therapeutic children's services in the North West of England.About the RoleAs a Residential Child Care Worker, you will play a vital role in supporting young people aged 8-17 with complex needs, providing a safe and...
-
Field Equity Release Adviser
5 months ago
Preston, United Kingdom Age Partnership Full time**Reports to**: Regional Manager **Location**: Preston Area - Home based **Package**: £30,000 and £5,500 car allowance plus bonus scheme (up to 50% of salary). Generous benefits package. **Hours of work**: 37.5 hours per week (hours of work will be flexible and dictated by the needs of the business, therefore it is expected that the successful applicant...
-
Retirement Planning Consultant
2 months ago
Preston, Lancashire, United Kingdom Age Partnership Full timeAbout the RoleWe are seeking a highly motivated and experienced Financial Services Advisor to join our team at Age Partnership. As a key member of our team, you will be responsible for providing high-quality equity release advice to our clients and promoting Age Partnership as a premier provider of quality advice.Key ResponsibilitiesDeliver exceptional...
-
Retirement Planning Consultant
2 months ago
Preston, Lancashire, United Kingdom Age Partnership Full timeAbout the RoleWe are seeking a highly motivated and experienced Financial Services Advisor to join our team at Age Partnership. As a key member of our team, you will be responsible for providing high-quality equity release advice to our clients and promoting Age Partnership as a premier provider of quality advice.Key ResponsibilitiesDeliver exceptional...
-
Midwife - Continuity Team
5 months ago
Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full timeWe are going through the biggest period of change in our history - there is so much to tell you about Maternity service quality improvement continues across all areas of our service. We have opportunities for highly motivated and innovative band 5 or band 6 midwives to join our highly motivated Tulip continuity team. The tulip team provides care to...
-
Children's Residential Child Care Worker
5 months ago
Preston, United Kingdom Exceptional Care Full time**Residential Child Care Worker - Children's Residential Home** **Salary**:_£11.90 per hour plus £60 sleep in rate (2on 4off shift pattern)_ **Location**:Garstang, Lancashire - Do you want to make a difference to a young person’s life?_ - Do you have a natural caring and supportive nature?_ - Are you resilient and able to remain calm when faced with...
-
Home Helps Preston
5 months ago
Preston, United Kingdom Age UK Lancashire Full time**Location-Preston PR1 & PR2 areas**: **Salary: £11.44 per hour**: **Hours: 16-25hrs (**Flexible hours to suit Mon-Fri 9am-5pm)**: **Benefits at Age UK Lancashire**: - **Paid travel time & mileage allowance.**: - **Holiday allowance.**: - **Company Sick pay (after six months).**: - **Fully insured.**: - **Company pension.**: - **Mobile phone...
-
Equity Release Advisor
2 months ago
Preston, Lancashire, United Kingdom Age Partnership Full timeAbout Age PartnershipAt Age Partnership, we're dedicated to delivering world-class customer experiences and continually innovating to make dealing with us efficient and engaging. We strive to become a household name synonymous with excellence, working collaboratively with partners and suppliers to enable our customers to benefit from our relationship.The...
-
Equity Release Advisor
2 months ago
Preston, Lancashire, United Kingdom Age Partnership Full timeAbout Age PartnershipAt Age Partnership, we're dedicated to delivering world-class customer experiences and continually innovating to make dealing with us efficient and engaging. We strive to become a household name synonymous with excellence, working collaboratively with partners and suppliers to enable our customers to benefit from our relationship.The...
-
Children's Residential Child Care Worker
1 month ago
Preston, United Kingdom Exceptional Care Full timeJob DescriptionChildren’s Residential Child Care Worker - Children's Residential HomeSalary :£11.90 per hour plus £60 sleep in rate (2on 4off shift pattern)Location: Tarleton, LancashireDo you want to make a difference to a young person’s life?Do you have a natural caring and supportive nature?Are you resilient and able to remain calm when faced with...