Call Center Representative

6 months ago


Sheffield, United Kingdom Kaur Recruitment Ltd Full time

**Could you be the next Claims Team Leader for this Leading Insurance Company?**
**Then read on......**

**Company Description**
My client is looking for a motivated and experienced individual to take on the role of a Claims Team Leader. As a pivotal member of the team, you will actively support, lead and develop a team of home claim handlers, ensuring exceptional customer service and driving success. Offering a dynamic work environment, opportunities for growth and the chance to make a real impact in the industry.

**Role Description**
This is a full-time on-site role for a Claims Team Leader located in Sheffield. The Claims Team Leader will be responsible for leading a team of claims specialists to deliver excellent customer service and ensure that claims are processed accurately, efficiently, and in compliance with regulations. The Claims Team Leader will also collaborate with other departments to identify process improvement opportunities and implement best practices.

**Experience**
- Minimum 12 months' experience managing a claims handling team in a contact centre environment
- Proven track record of successfully managing a team and achieving results
- Excellent knowledge of claims processing procedures, regulations, and best practices
- Strong knowledge of household insurance policies, coverage and claims
- Strong communication and interpersonal skills to interact effectively with customers, team members, and stakeholders
- Demonstrated ability to analyse data and identify trends, and make data-driven decisions
- Experience with claims management software and Microsoft Office

**Well, what do you thinks, could you be who we are looking for?**

**Job Types**: Full-time, Permanent

**Salary**: Up to £27,500.00 per year

**Benefits**:

- Discounted or free food
- Health & wellbeing programme
- Life insurance

Supplemental pay types:

- Bonus scheme

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Sheffield (required)

Ability to Relocate:

- Sheffield: Relocate before starting work (required)

Work Location: In person

Reference ID: TK02


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