Bhr Pcn Administrative Patient Services Care
6 months ago
The post holder supports the PCN by attending meetings where necessary such as multi-disciplinary team (MDT) meetings, linking in with GP surgeries and a range of community health and social care services, Executive Meetings, ad Hoc PCN team meetings. The post holder will demonstrate excellent IT, organisational and communication skills, be flexible in their approach, able to exercise initiative and demonstrate consistently high standards of professionalism. The post holder must always be aware of the need for confidentiality and integrity. The post holder will help set up clinics and maintain the PCN patient services booking platforms (SystmOne) and other PCN wide IT systems as and when required.
They will work closely with the PCN Leadership Team to manage the patient flow and digital inclusion. They will be proactive in rearranging clinics / appointments as appropriate to manage unplanned absences whilst updating relevant parties. The postholder will seek to improve patient access to information, clinics, systems and services deemed appropriate to everyone. The postholder will assist their PCN and practice colleagues with equipment and information when needed.
Workforce Responsibility The post holder must remain up to date with mandatory training as required Environmental Factors The post holder will be required to drive The post holder may be required to undertake duties at any location in the community in order to meets service needs Concentration required for data analysis, tracking patients and meetings, frequent interruptions requiring attention and re-prioritisation of work Input data for a significant period Hours: You will work a 37.5 hour week, Monday to Friday. Your hours need to suit the workload, mostly during normal office hours, however, occasionally early mornings or the odd evening and weekend work may be required for activities such as facilitating or attending meetings, PCN clinical events or carrying out operational on-call activity if the operations manager and/or business manager are unavailable. References: Two satisfactory references Driving: You will be required to use your own car for work, and to be insured accordingly. A mileage allowance will be paid for essential travel in connection with work from your main base.
Person Specification Essential Excellent written and communication skills Confident with IT and administration software packages Experience of using a clinical booking or patient database system Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders Ability to maintain effective working relationships and to promote collaborative Can demonstrate personal accountability, emotional resilience and ability to work well under pressure Accepts direction, but uses initiative and prioritises work effectively. Dependable and a good time-keeper. Able to prioritise competing activities. Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines Knowledge of, and ability to work to, policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety Desirable Experience of using SystmOne or similar clinical platform.
Working knowledge of Microsoft Office Knowledge of how the NHS, voluntary and statutory sector works, including primary care Experience of data collection and using tools to measure the impact of services Experience of facilitating meetings. Health and Safety The post-holder will manage their own and others health & safety and infection control as defined in the SEL GP Group Health & Safety Policy, the SEL GP Group Health & Safety Manual, and the SEL GP Group Infection Control Policy and published procedures. Comply with SEL GP Group health and safety policies by following agreed safe working procedures Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines. Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
Reporting incidents using the organisations Incident Reporting System Confidentiality Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times. Maintain an awareness of the Freedom of Information Act. Equality and Diversity The post-holder will support, promote and maintain the SEL GP Group Equality & Diversity Policy. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.
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