Salesforce Lead

3 months ago

Manchester, United Kingdom CloudM Full time

CloudM is an award-winning SaaS company whose humble beginnings in Manchester have grown into a global business in just a few short years.

We have a brilliant team of more than 70 people in Manchester, Europe, and USA. We are still growing, and that means we need more brilliant people who share our ambition to join our team.

Join the Cloud revolution. Join CloudM.

**Role Overview**:
We are seeking a talented Salesforce Professional to take ownership of our Salesforce org, serving as the primary point of contact for all things Salesforce-related. Reporting directly to the Head of Marketing, you'll collaborate closely with cross-functional teams to ensure Salesforce is effectively configured, customised and integrated with our suite of tools, including but not limited to Sales Cloud, HubSpot, Avalara and Conga.

**Responsibilities**:
Manage and maintain the Salesforce org, including user setup, profiles, roles, permissions, customisation of objects, fields, record types, page layouts, security and validation rules.

Lead initiatives to automate and streamline business processes, leveraging Salesforce automation tools such as Flow and Apex triggers.

Collaborate with stakeholders to understand business requirements and translate them into scalable Salesforce solutions.

Responsible for actively shaping and influencing the Salesforce strategy and entrusted with ownership of the roadmap, ensuring its alignment with overarching business objectives and driving forward the execution of key initiatives.

Configure and optimise Sales Cloud to support sales processes, including lead management, opportunity tracking, forecasting and reporting.

Implement robust data quality protocols and processes to uphold the integrity and accuracy of the Salesforce database, ensuring seamless operations and reliable insights.

Develop and maintain custom reports, dashboards and workflows to provide actionable insights and drive data-driven decision-making.

Provide ongoing user support, training and documentation to ensure maximum adoption and proficiency across the organisation.

Stay current with Salesforce releases, features and best practices, recommending and implementing enhancements to improve system functionality and efficiency.

Proactively identify and resolve issues, troubleshoot technical problems and escalate as needed to Salesforce support or development teams.

**About You**:
3+ years of hands-on experience as a Salesforce Administrator, with a solid understanding of Sales/Marketing Cloud functionality and configuration.

Experience integrating Salesforce with other systems, particularly HubSpot and Conga

Strong analytical skills and the ability to translate complex business requirements into technical solutions.

Excellent communication skills, with the ability to effectively collaborate with stakeholders at all levels of the organisation.

Detail-oriented with a focus on delivering high-quality solutions and providing exceptional customer service.

Self-motivated, proactive and able to work independently with mínimal supervision.

Proficient in maintaining composure under pressure.

Adept at swiftly prioritising tasks amidst dynamic environments to ensure smooth operations and timely resolution of challenges.

Highly organised with planning/project skills.

Salesforce Administrator certification (ADX201) or working towards.

**CloudM Culture**:
We are a company consisting of old hands and new faces, all with a passion for technology’s power to simplify. We are developers, designers, marketers and innovators.

We are constantly trying new things, and sometimes getting it wrong. Which is good, as innovation never came from perfection. We work quickly to keep pace with the industry we’re in. We’re proactive, not reactive, and have been that way since day one. We want to have the answers when our customers ask us questions.

CloudM is a remote-first organisation. This means we are not limited to one geographical location. We are committed to attracting and developing a diverse workforce, seeing individual differences as opportunities for innovation and growth. Our company is about culture-add, not culture-fit.

Our DE&I (Diversity, Equity and Inclusion) strategy is ingrained in everything we do here at CloudM. From recruitment and employee engagement to our EVP (Employee Value Proposition). We use gender bias decoders to check our job listings are inclusive and post on LGBTQ+ and neurodiverse job boards for our recruitment. Our EVP includes flexible working hours (we believe flexible working should be the norm, not the exception), generous family leave pay (commonly known as maternity/paternity/adoption leave), EAP (Employee Assistance Program) and mental health first aiders. All of this helps with our team’s work-life balance, removing barriers to childcare or caring for relatives and pets. Our team can do the school run or even go to the gym in the middle of the day. We are trying to build a culture of fl

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