Sales and Customer Support

3 weeks ago


Sudbury, United Kingdom Specflue Ltd Full time

Specflue is the UK’s leading supplier of flue, chimney and renewable energy products. The head office includes industry leading training facilities via the National Chimney Academy and Renewables Training Centre. With some 6,000 stocked items, including flexible flue liners, chimney cowls, single wall and twin wall flue systems and a variety of renewable energy products including pellet stoves, biomass boilers and outdoor living products.

The business has built its reputation over the course of 30 years on providing the highest levels of service and the Sales and Customer Support role is integral to this success.

**Responsibilities and Duties include but not limited to**:
1. Processing customer orders

2. Preparation of quotes/bills of materials and determining effective pricing

3. Deal with sales enquiries on all products within the Specflue range

4. Deal with enquiries on customer accounts

5. Liaising with warehouse regarding special delivery orders

6. Raise purchase orders

7. Follow up quotations

8. Manage all aspects of customer relationships

9. Working as part of the team to drive positive company sales results

10. Hit and exceed agreed KPI’s

11. Willingness to learn processes already in place whilst striving to improve

12. Ensure all customers are dealt with in a timely and friendly manner

**Key attributes required**:
1. Experience of working within an Internal Sales/Customer Service team

2. An understanding of the sales process within a distribution environment

3. Understanding of the market in which we operate would be preferred

4. IT literate in particular MS Office and ERP systems, knowledge of SAP would be an advantage

5. Excellent communication skills both written and spoken

6. Able to work as part of the team or on own initiative

7. Flexible attitude to working patterns

8. A natural problem solver

**Job Type**: Permanent

**Salary**: Up to £24,500.00 per year

**Benefits**:

- Employee discount
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Yearly bonus

Work Location: One location

Application deadline: 01/03/2023
Reference ID: SSA01
Expected start date: 03/04/2023



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