Outbound Call Centre Agent

5 days ago


London, United Kingdom Mashroom Full time

Call Centre Sales Agent - Chance to progress your career with professional qualifications

Who is Mashroom?

You will be a part of a forward thinking start up within the property industry. Our business offers a unique and forward thinking approach that enables landlords to manage their properties through our platform whilst being offered top class customer service, mortgage and finance products. We’ll train you to sell and you can take your career in any direction you wish with professional qualifications.

**Job Description**:
Mashroom is seeking an enthusiastic, proactive sales agent who is willing to be a part of a fantastic team growing our lettings platform. We are looking for an ambitious and passionate sales agent who is willing to learn about the property industry and how Mashroom offers a unique platform enabling Landlords to become more cost and time efficient.

Job Role:

- To make contact with all potential leads and convert them revenue
- Understand all Products and services Mashroom offers and be able to coherently explain these services to customers
- Ability to acknowledge and action cross sell opportunities into business generated
- Be motivated to achieve individual and team monthly targets for revenue
- To be an ambassador of Mashroom and self generate customers
- Supporting our customers in renewing their policies with us or when enquiring about our products
- Identifying the customer requirements and problem solve to find a solution
- Ensuring all sales opportunities are maximised to deliver an excellent service to customers on every call
- Building relationships and work collaboratively with colleagues across all business areas to provide outstanding customer service and customer satisfaction
- Dealing with all enquiries/requests promptly, ensuring all commitments made to customers or colleagues are delivered so that service level targets are achieved
- * Developing the necessary knowledge and skills needed to achieve successful and fair customer outcomes
- Deliver Mashroom ethos and to be a great team player
- Ability to work Monday - Friday from 9:00 am-5:00 pm and Saturdays from 9:00 am-4:00 pm (weekday off in lieu for Saturday hours)
- Previous experience of working within a financial services arena within a call centre is preferable
- Strong engagement and influencing skills when dealing with customer queries
- Understanding of working within regulated environment
- Working successfully with targets and service levels
- Ability to drive and own personal performance and development
- Experience making 100+ calls per day with 2+hours of quality talk time

Why work for Mashroom:

- Great company ethos and culture
- Fantastic basic + commissions structure (uncapped)
- Private health insurance once probation has been passed
- Rewards/Gifts for our top performers
- Ability to work from home
- Fast scaling start up allowing you to develop your career

**Salary**: £20,000.00-£25,000.00 per year

Schedule:

- 8 hour shift


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