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Administrator (End Point Assessment)

4 weeks ago

Burntwood, United Kingdom City & Guilds Full time

**Administrator (End Point Assessment)**:
This is a great opportunity for some looking to combine their administrative and customer service skills. You’ll provide proactive administrative support to internal and external stakeholders linked to the End-point Assessment (EPA) Service and our wider Apprenticeship Delivery.

We offer hybrid working but this role is based at our Burntwood offices, near Lichfield so you will need to be within commuting distance.

This appointment will be made on merit.
- Business Unit
- Channel Partners
- Experience
- Entry Level
- Salary
- £21,800
- Type of role
- Permanent
- Full-time or part-time
- Full-time
- Location - Country
- UK
- Location - City
- Burntwood
- Closing date
- 22/06/2023
- Vacancy ref
- 7434
- Documents**About the role**:
In this busy role, some of your key duties will include:

- Providing support to the EPA Events Booking Team
- Processing and sharing daily reports
- Acting as the first line telephone support
- Helping to monitor inboxes, responding to and supporting internal and external stakeholders
- Raising invoices requests for cancellations
- Approving and processing associate claims

**About you**:

- Team players
- Have experience in an adminstrative role in a customer focused setting
- Have good written and verbal communications
- Have good IT and Numeracy skills
- Positive and flexible in their approach
- Able to prioritise their own workloads and meet deadlines

**Our story and mission**:
The City & Guilds Group is a global leader in skills development. Our purpose is the same today as it has always been, to enable people, organisations and economies to develop their skills for growth. Backed by a Royal Charter, we have more than 135 years of experience in making sure that people can contribute to successful businesses and thriving economies.

Today, the Group consists of City & Guilds, ILM, Kineo, The Oxford Group and Gen2. Our businesses provide a broad and imaginative range of products and services that help people achieve their potential through work-based learning. Together, they set the standards for corporate learning, technical training and skills credentialing. Everything we do - from the way we work, our products and services, to our charitable investments - seeks to make a difference to individuals and communities around the world.

Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone.

**What we offer**:
We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.

You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more.

We welcome a discussion about how this role could work flexibly for you. For example work pattern, hours or location.

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