Customer Support Advisor

2 weeks ago


Hammersmith, United Kingdom Red Personnel Full time

One of the most innovative boroughs in West London is seeking a full-time Refugee Customer Service to support the wider refugee support team and services the borough offers.
Summary of the role and structure:
**Job Description**:
The post holder will rotate between providing all frontline services and duties and will be required to work across different locations including our contact center in the council
Knowledge & Skills:

- Experience of working in a customer-facing role
- Excellent customer care across various communication channels
- Experience of working with vulnerable residents
- Able to sensitively have difficult conversations with refugees
- Awareness of support available based on the circumstances of the refugee
- Good people skills and a desire to make a difference to the lives of vulnerable refugees in the borough
- Ability to work across multiple teams and respond to emerging issues
- A flexible and adaptable approach, to respond to shifting priorities and a rapidly evolving external environment
- Can work in ambiguous situations, demonstrates resilience, readily adapts to change and exhibits personal growth
Those who are bilingual in Afghan, Ukrainian, or any other language will be advantageous
Please can you submit your CV as soon as possible as we will be constantly reviewing



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