Customer Services Executive

3 weeks ago


Hammersmith, United Kingdom Armstrong Lloyd - Marketing Recruitment Full time

My client is a long-established global organization in consumer products. A well-known and much-loved brand globally, this is an exciting opportunity to join the UK team in a permanent Customer Service Assistant position.

** this role requires Native or Fluent Dutch speaking skills**

**Salary circa £30,000 pa** + bonus opportunity & benefits package.

**Flexible working**: Employees have the freedom to determine their own hybrid working pattern allowing for a better work-life balance. Office is based in Hammersmith, London.

**Key tasks**:

- Managing customer enquiries from the Netherlands
- Supporting customers in their online shopping journey where required.
- Solving technical issues and determining most effective solution.
- Handling complaints and escalations to line teams
- Learn the product to provide customer with product insights / promote other products
- Native or fluent Dutch language skills
- Background in customer support, ideally eCommerce or retail
- Strong organizational skills and ability to problem solve
- Excellent communicator working with stakeholders in the UK and the Netherlands
- Knowledge of SAP, Salesforce and/or Zendesk - or other similar platforms preferred
- Enjoys solving technical or online shopper journey issues. Able to identify the best solution or escalate to the appropriate team.
- A passion for cookware or cooking/grilling an advantage Ability to learn the products and accessories and advise clients at times on the products.
- A team player who enjoys a friendly, ambitious, fun, and collaborative team

**Why should you join this amazing brand**
- Opportunity to work for a global, well-known consumer brand sold in leading retailers
- Join a fun and ambitious team in a varied role with opportunity for career growth.
- Be a part of a global community who are passionate about the products.
- Flexible hybrid working
- Armstrong Lloyd is a marketing specialist recruitment services provider. We offer a personal service that will give you the best possible outcome in the recruitment process._



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