Sales & Customer Support Assistant

2 months ago


Hammersmith, United Kingdom Backpages Ltd Full time

**Role Description**

Rock’s Backpages is looking for an enthusiastic, organised, and resourceful individual to undertake work in supporting the Sales Manager. This is a full time permanent role (with a 3 month probation period) working on a hybrid basis with 3 days in the Hammersmith office and 2 days from home.

The role is wide-ranging and will include administrative work, sales support, marketing & assisting event organisation, and working with various databases including our CRM and Salesforce.

Full training and support will be given.

We are looking for a recent graduate or a person with at least one year’s relevant experience.

An interest in popular music, journalism and/or publishing would be an advantage.

**About You**
- Highly organised, hard-working and attentive to detail, to be able to cope with a varied and at times demanding work-load.
- All-round excellent communication and people skills.
- Hands-on approach and can-do attitude together with general problem-solving skills.
- A team player.
- Good data entry skills for accurately updating customer records.
- A graduate/educated to a degree standard, or with equivalent experience.
- You _love_ music

**Role Description**
- Administering customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, access issues, and other problems.
- Fulfil information requests from prospects and existing customers.
- Assisting with subscriber usage statistics enquiries.
- Assisting with sales proposals and price quotes.
- Performing data entry tasks for leads, prospects, metrics, and other relevant information.
- Assisting with event organisation and marketing campaigns.
- Set up trial access and subscriptions via the access management system and act as first line of technical support.
- Setting up and administering customers ‘supplier portals’.
- Liaising as required with the company's accounting function to include chasing of payments.
- Handling ad-hoc administrative duties for the company.
- Contributing to product development in conjunction with the editorial team.
- Attending and contributing to monthly editorial meetings.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Hammersmith, W6 0LH: reliably commute or plan to relocate before starting work (preferred)

Work Location: Hybrid remote in Hammersmith, W6 0LH

Application deadline: 17/03/2023
Reference ID: RBPHR016
Expected start date: 01/04/2023



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