Cardiac RHythm Services Secretary

6 months ago


Blackpool, United Kingdom Blackpool Teaching Hospitals NHS Foundation Trust Full time

To provide a full range of secretarial and administrative support for the Pacing Service within the CIU Department. To be the first point of contact for all patients & carers using the pacemaker clinic service. To act as the co-ordinating point for administration activities within the cardiac rhythm service.

In accordance with trust policy, manage clinic appointment waiting times ensuring an efficient service is provided whilst maintaining confidentiality at all times.

To provide administrative support to clinical staff as and when required.

To provide a comprehensive clerical and administrative service to the Pacing Service within the CIU department as required.

To be responsible for running an efficient office systems.

Organisational skills are essential to this role.

Input relevant patient information to the Cardiac Rhythm Service Systems and retrieve information as required including, remote monitoring service, transfer of patient information to other centres.

Update patient details into the national device database and provide patient’s with European Device Registration card replacements.

Being aware of and implementing any changes to procedures on Hospital Patient information System (HISS) including booking all new pacemaker clinic appointments and updating patient records and tracing notes.

Be responsible for inputting patients details and provide the first point of contact for the device home monitoring service provided by the Cardiac Rhythm Service (CRM). This includes maintaining patient data, ensuring appointment scheduling is completed providing individual device reports for the lead cardiac physiologists running the clinics, and troubleshooting monitor issues.

Recognise home monitoring reports that require urgent action and report to clinical team

You will also be expected to work on the Cardiac Investigations Unit reception desk and be an integral part of the administrative team.

You should be able to work as part of a busy team and on your own initiative. As well as having excellent communication, organisational and interpersonal, and customer care skills, you will need to be flexible, have an appreciation of the confidential nature of the work and be able to manage a busy workload. The use of IT is essential to this role, and experience of the hospital appointment system is desirable.

The department opening hours are 8:00am - 6:30pm Monday - Friday

To provide a comprehensive clerical and administrative service to the Pacing Service within the CIU department as required.

To be responsible for running an efficient office systems.

Organisational skills are essential to this role.

Input relevant patient information to the Cardiac Rhythm Service Systems and retrieve information as required including, remote monitoring service, transfer of patient information to other centres.

Update patient details into the national device database and provide patient’s with European Device Registration card replacements.

Being aware of and implementing any changes to procedures on Hospital Patient information System (HISS) including booking all new pacemaker clinic appointments and updating patient records and tracing notes.

Be responsible for inputting patients details and provide the first point of contact for the device home monitoring service provided by the Cardiac Rhythm Service (CRM). This includes maintaining patient data, ensuring appointment scheduling is completed providing individual device reports for the lead cardiac physiologists running the clinics, and troubleshooting monitor issues.

Recognise home monitoring reports that require urgent action and report to clinical team

Process post through the pacing service with guidance from the cardiac physiologists where needed.

Communicate with GPs, hospital staff, patients and relatives on the phone, in writing (MAXIMS) and face to face, using tact and diplomacy and being aware of sensitive information

To retrieve patients case notes from medical records when required by the clinical team and to trace them according to Trust protocols.

To receive enquiries from patients, relatives, & carers demonstrating empathy whilst exercising initiative in dealing with these enquiries as necessary.

To collate statistical information and maintain accurate records for the department. Display the information in spreadsheet style

To participate in the planning, evaluation and protocols within the area of work.

To be responsible for ordering & maintaining stationary stocks in collaboration with the CIU Administration Manager.

Ensure confidentiality of information - patient and staff.

You may be required to manage waiting lists for all cardiac investigative tests carried out within the unit, identify and monitor potential breaches, discuss with relevant staff ensuring the national /local target dates are met. Issue appointments by letter and telephone where appropriate. Type appointment letters when computer produced letter not appropriate



  • Blackpool, United Kingdom Blackpool Teaching Hospitals NHS Foundation Trust Full time

    To provide a full range of secretarial and administrative support for the Pacing Service within the CIU Department. To be the first point of contact for all patients & carers using the pacemaker clinic service. To act as the co-ordinating point for administration activities within the cardiac rhythm service. In accordance with trust policy, manage clinic...

  • Support Secretary

    7 months ago


    Blackpool, United Kingdom Blackpool Teaching Hospitals NHS Foundation Trust Full time

    To provide support primarily for the ENT department, with potentially the cross covering of other departments within the SACCT division. To facilitate audio-transcription of clinic letters, results and discharge letters, the validation of the RTT pathways, and to help support the medical secretaries within the department. The post holder will be required...

  • Support Secretary

    6 months ago


    Blackpool, United Kingdom Blackpool Teaching Hospitals NHS Foundation Trust Full time

    To provide a general clerical support for the Ophthalmic secretaries and consultants. To facilitate audio-transcription of clinic letters, results and discharge letters, and to provide a general clerical service and support throughout the department. The post holder will be required to work as part of a team providing cross cover during periods of staff...

  • Support Secretary

    6 months ago


    Blackpool, United Kingdom Blackpool Teaching Hospitals NHS Foundation Trust Full time

    To provide support primarily for the ENT department, with potentially the cross covering of other departments within the SACCT division. To facilitate audio-transcription of clinic letters, results and discharge letters, the validation of the RTT pathways, and to help support the medical secretaries within the department. The post holder will be required...


  • Blackpool, United Kingdom Blackpool Teaching Hospitals NHS Foundation Trust Full time

    The Lancashire Cardiac Centre is a tertiary cardiac provider for the people of Lancashire & Cumbria. The centre has well-established invasive and non-invasive services covering a wide range of diagnostic and therapeutic services, these include: Electrocardiography (ECG), blood pressure & ECG holters, Exercise Stress testing, Echocardiography, Pacemaker &...

  • Medical Secretary

    7 months ago


    Blackpool, United Kingdom Blackpool Teaching Hospitals NHS Foundation Trust Full time

    An opportunity has arisen to join the Ophthalmology Department as a Medical Secretary. Clinic Co-ordination & Template review. Maintain RTT pathways using the hospital HISS system. Audio Typing & composing as required, non-routine letters. Receive, manage and prioritize telephone and personal enquiries, complaints, messages. Check all outgoing...


  • Blackpool, United Kingdom Blackpool Teaching Hospitals NHS Foundation Trust Full time

    To provide a general clerical support for the SACCT secretaries and consultants. To facilitate audio-transcription of clinic letters, results and discharge letters, and to provide a general clerical service and support throughout the department. The post holder will be required to work as part of a team providing cross cover during periods of staff...


  • Blackpool, United Kingdom Blackpool Teaching Hospitals NHS Foundation Trust Full time

    An exciting opportunity has arisen within the SACCT Division for a Medical Support Secretary to provide administrative support to a team of medical secretaries and their respective consultant and clinical teams. We are looking for a motivated, enthusiastic individual who is able to follow instruction, work on their own initiative and as part of a team. The...


  • Blackpool, United Kingdom Blackpool Teaching Hospitals NHS Foundation Trust Full time

    The Lancashire Cardiac Centre is a regional centre providing tertiary cardiology services to Lancashire and South Cumbria. The Device service continues to expand and performs around 900 procedures annually. As well as implantation we are a regional service offering lead extraction (Rotational extraction sheath and femoral), Subcutaneous ICD, and Micra...


  • Blackpool, United Kingdom Blackpool Teaching Hospitals NHS Foundation Trust Full time

    To provide a general clerical service for the Acute Oncology/CUP clinical team. To do audio-transcription of clinic letters, results and discharge letters, and to provide a general clerical service and support for medical secretaries throughout the Oncology Directorate. Audio transcription of Consultant Outpatient Clinics, Inpatient Discharge letters,...


  • Blackpool, United Kingdom Blackpool Teaching Hospitals NHS Foundation Trust Full time

    A vacancy has arisen for a fulltime Receptionist / Administrative Clerk to support the cardiac physiology team. We are looking to recruit a professional and adaptable member of staff into our pleasant team within the Cardiac Investigations Unit (CIU). The unit delivers a wide range of diagnostic and therapeutic services, these include: Electrocardiography...

  • Support Secretary

    7 months ago


    Blackpool, United Kingdom Blackpool Teaching Hospitals NHS Foundation Trust Full time

    The post holder will be required to provide a comprehensive administration support to the Personal Assistants within the Child Health Department. The role will involve acting up as a Personal Assistant when they are on leave. An essential part of the role is the ability to manage and prioritise own workload without direct supervision including diary...

  • Family Legal Secretary

    8 months ago


    Blackpool, United Kingdom Clayton Legal Full time

    **Family Legal Secretary** A well-established firm in the Blackpool area are looking to recruit an experienced Family Legal Secretary to join their team. They are a firm who pride themselves on providing an outstanding service to their clients over a diverse range of law areas, achieving successful outcomes. The successful Legal Secretary will be joining a...


  • Blackpool, United Kingdom Blackpool Teaching Hospitals NHS Foundation Trust Full time

    We are looking for a conscientious, motivated individual to join our Cellular Pathology secretarial team. To provide administrative support to the Cellular Pathology Department, all Consultant Histopathologist and Specialist Registrars. To perform various administrative tasks on behalf of the Cellular Pathology Team. Support the Cellular Pathology specialist...

  • Medical Secretary

    7 months ago


    Blackpool, United Kingdom Blackpool Teaching Hospitals NHS Foundation Trust Full time

    An opportunity has arisen to join the Ophthalmology Department as a Medical Secretary. Clinic Co-ordination & Template review. Maintain RTT pathways using the hospital HISS system. Audio Typing & composing as required, non-routine letters. Receive, manage and prioritize telephone and personal enquiries, complaints, messages. Check all outgoing...

  • Medical Secretary

    23 hours ago


    Blackpool, United Kingdom Blackpool Teaching Hospitals NHS Foundation Trust Full time

    An exciting opportunity has arisen for an experienced and proactive Medical Secretary to join our busy and dynamic Respiratory team. You will be highly motivated and committed to providing high quality administrative and medical audio typing support to the clinical teams. We recommend that all individuals employed in patient facing roles, or those located...


  • Blackpool, United Kingdom Blackpool Teaching Hospitals NHS Foundation Trust Full time

    There are 2 EP Labs out of 5 current available lab spaces providing a high volume of approximately 800 procedures performed annually pre-Covid. The post holder will have experience and be independent in performing both simple and complex electrophysiology procedures. The unit has all three mapping tools - Biosense Webster, Abott and Boston Scientific....


  • Blackpool, United Kingdom Blackpool Teaching Hospitals NHS Foundation Trust Full time

    We are looking for an enthusiastic, well-motivated person to provide administration and secretarial support within the Respiratory Department. Excellent written and verbal communication skills are essential, as is the ability to work within a team and use your own initiative. A flexible, friendly approach is essential to this role The role of the support...


  • Blackpool, United Kingdom Blackpool Teaching Hospitals NHS Foundation Trust Full time

    An opportunity has arisen to join a busy and forward thinking team within the Haematology Department. The role is part time at 16 Hours, worked over 3 days. These 3 days are open to discussion. Use of Microsoft Office packages Medical audio typing Dealing with patients and medical staff via telephone and in person Making appointments internally and via...


  • Blackpool, United Kingdom Blackpool Teaching Hospitals NHS Foundation Trust Full time

    The post holder will be required to provide a comprehensive secretarial and administration service for the Primary Intermediate Mental Health Team situated within the Families and Integrated Community Care Division. The role will involve acting as a Medical Secretary to the consultants and clinicians. You will be accountable for the day - to-day management...