Cardiac RHythm Services Secretary
7 months ago
To provide a full range of secretarial and administrative support for the Pacing Service within the CIU Department. To be the first point of contact for all patients & carers using the pacemaker clinic service. To act as the co-ordinating point for administration activities within the cardiac rhythm service.
In accordance with trust policy, manage clinic appointment waiting times ensuring an efficient service is provided whilst maintaining confidentiality at all times.
To provide administrative support to clinical staff as and when required.
1. To provide a comprehensive clerical and administrative service to the Pacing Service within the CIU department as required.
2. To be responsible for running an efficient office systems.
3. Organisational skills are essential to this role.
4. Input relevant patient information to the Cardiac Rhythm Service Systems and retrieve information as required including, remote monitoring service, transfer of patient information to other centres.
5. Update patient details into the national device database and provide patient’s with European Device Registration card replacements.
6. Being aware of and implementing any changes to procedures on Hospital Patient information System (HISS) including booking all new pacemaker clinic appointments and updating patient records and tracing notes.
7. Be responsible for inputting patients details and provide the first point of contact for the device home monitoring service provided by the Cardiac Rhythm Service (CRM). This includes maintaining patient data, ensuring appointment scheduling is completed providing individual device reports for the lead cardiac physiologists running the clinics, and troubleshooting monitor issues.
8. Recognise home monitoring reports that require urgent action and report to clinical team
You will also be expected to work on the Cardiac Investigations Unit reception desk and be an integral part of the administrative team.
You should be able to work as part of a busy team and on your own initiative. As well as having excellent communication, organisational and interpersonal, and customer care skills, you will need to be flexible, have an appreciation of the confidential nature of the work and be able to manage a busy workload. The use of IT is essential to this role, and experience of the hospital appointment system is desirable.
The department opening hours are 8:00am - 6:30pm Monday - Friday
1. To provide a comprehensive clerical and administrative service to the Pacing Service within the CIU department as required.
2. To be responsible for running an efficient office systems.
3. Organisational skills are essential to this role.
4. Input relevant patient information to the Cardiac Rhythm Service Systems and retrieve information as required including, remote monitoring service, transfer of patient information to other centres.
5. Update patient details into the national device database and provide patient’s with European Device Registration card replacements.
6. Being aware of and implementing any changes to procedures on Hospital Patient information System (HISS) including booking all new pacemaker clinic appointments and updating patient records and tracing notes.
7. Be responsible for inputting patients details and provide the first point of contact for the device home monitoring service provided by the Cardiac Rhythm Service (CRM). This includes maintaining patient data, ensuring appointment scheduling is completed providing individual device reports for the lead cardiac physiologists running the clinics, and troubleshooting monitor issues.
8. Recognise home monitoring reports that require urgent action and report to clinical team
9. Process post through the pacing service with guidance from the cardiac physiologists where needed.
10. Communicate with GPs, hospital staff, patients and relatives on the phone, in writing (MAXIMS) and face to face, using tact and diplomacy and being aware of sensitive information
11. To retrieve patients case notes from medical records when required by the clinical team and to trace them according to Trust protocols.
12. To receive enquiries from patients, relatives, & carers demonstrating empathy whilst exercising initiative in dealing with these enquiries as necessary.
14. To collate statistical information and maintain accurate records for the department. Display the information in spreadsheet style
15. To participate in the planning, evaluation and protocols within the area of work.
16. To be responsible for ordering & maintaining stationary stocks in collaboration with the CIU Administration Manager.
17. Ensure confidentiality of information - patient and staff.
18. You may be required to manage waiting lists for all cardiac investigative tests carried out within the unit, identify and monitor potential breaches, discuss with relevant staff ensuring the national /local target dates are met. Issue appointments by letter and telephone where appropriate. Type appoint
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