Customer Service Advisor
3 months ago
**Who are Nippon Auto Spares Ltd.?**
Established in 1995, we specialise in Japanese import vehicle parts. We've grown from humble beginnings to one of the UK’s leading Japanese car parts companies. If you thrive in a friendly and fast-paced environment, then we’d love for you to be a part of our story.
**About the job**
We are seeking a senior administrator to join our team. You will identify customers' parts needs and sell relevant parts by means of catalogues and computer stock lists. This role is offered on a full-time, permanent basis. You will respond to customer parts inquiries and answer inbound and outbound calls on a daily basis in a timely manner. Greet customers and visitors courteously and professionally. You will be required to create sales invoices and daily shipping labels. Develop and maintain professional working relationships with all customers, colleagues, and suppliers.
The site is Breakers Yard, and the role is very high-paced, so only strong personalities and people who can multitask effectively should apply.
**What essential skills are we looking for?**
- Basic knowledge in Microsoft Office
- Taking the time to talk to customers and building genuine rapport by truly listening to their needs and supporting them with the products and services that are right for them
- Effective communication skills
- Previous experience in car industry preferable but not essential as full training will be provided
- Ability to work independently and within a team
- Support your team during busy periods, being flexible and adaptable when needed.
- Self-motivated with a can-do attitude
- Handle social media leads & enquiries
Work Remotely
- No
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00-£23,500.00 per year
**Benefits**:
- Casual dress
- Employee discount
**Experience**:
- Office Managers: 2 years (preferred)
Work Location: In person
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