Export/import Assistant

5 days ago


Binley Industrial Estate, United Kingdom Hamlin Knight - Recruitment Specialists in Human Resources, Office Support and Sales & Marketing Full time

Duties include:

- Contribute to the company's Export sales administration activities.
- Keeping customers updated on progress of the orders and rectify any issues getting to the root cause to prevent it from re-occurring again.
- Collate information for import / export declarations to meet compliance.
- Arrange cost effective transport to deliver the goods e.g. Road/ sea.
- Ensure all documentation is correct and present for the goods.
- Review all orders daily to ensure they have gone out on time.
- Ensure 100% accuracy on all orders.
- Send out customers invoices when requested.
- Making sure all paperwork is present and file packs away once orders are complete.
- Liasing with the warehouse colleagues to make sure products are available and picked correctly.
- Answering phone calls and transferring calls to relevant people.
- Other duties requested by director from time to time.
- Meet the needs of the customers and tailor themselves to the customer.
- Good at building positive relationships and rapport with customers.
- Excellent in communication - Written/ Verbal
- Good for attention to detail and accuracy.
- Able to work well under pressure.
- A team player but also uses own initiative.
- Able to feedback to the relevant people any issues from customers.
- Able to problem solve and get to the root cause of problems.



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