Customer Care Advisor
3 days ago
**Customer Care Advisor - German Speaker**
Excellent written and spoken English + **Fluent German required**
**Up to £26k + 25 days holiday, hybrid working (2 days remote per week)**
**Your role will include**:
- Provide a wealth of knowledge to customers about the products (you will receive training about this).
- Identify recurring issues whether from the website, products or orders to resolve in order to improve the customer journey
- Demonstrate and deliver key elements of the brand tone to customers.
- Process refunds, returns and exchanges within the set KPI’s, working closely with the warehouse.
- Assist with the weekend customer service (on a rota basis, about once a month for 2 hours on a Saturday or Sunday, from home. This can be paid or taken in lieu).
You’ll be organised, and methodical to work at pace with accuracy. You’ll have a genuine desire to help the customer and will be friendly and professional. You will help to look after their German speaking customers, so your German needs to be fluent, bothwritten and spoken.
**Salary is circa £22k - £26k depending on experience, hours are 8.30am - 5pm. Pension scheme, 25 days' holiday entitlement.**
Order processing, Administration, Customer services, Sales admin, administration, sales coordinator, logistics admin, export administrator, retail co-ordinator, marketplace, ecommerce sales, online Co-ordinator, export sales, inside sales, Logistics, SupplyChain, Account Management, customer service, customer care, order processing, Fluent in German,
Commutable from Kettering, Market Harborough, Brixworth, Northampton, Corby, Desborough, Rugby, Wellingborough, Finedon, Rushden, Rothwell, Lutterworth, Daventry
Supply Chain People Ltd are an employment business.
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