Ocean Import or Export

5 days ago


Roundthorn Industrial Estate, United Kingdom CareerStone Full time

A major UK & International freight forwarding organisation is looking for an Ocean Import or Export freight Operator to fully meet customers’ expectations for safe and efficient transport of their products from various worldwide destinations from the UK,by ocean freight in accordance with company policy and procedures as well as statutory requirements.

ROLE: Ocean Import or Export Freight Operator

LOCATION: Manchester Area

BASIC SALARY: £28k to £34k

ROLE:
The successful applicant will take direct ownership of customer relationships and ensure all business is implemented successfully and communication to the client is of the highest level.

Delivering an excellent standard of customer service is extremely important to this role.

**Key Tasks of the role are**:
Use of Company In-House systems to complete Import or Export documentation and operational processes.

Organise operational workflow to meet customer time frames.

Communicate effectively with the customer to obtain relevant information and ensure their needs are met.

Ensure legislative compliance in all areas.

Maintain Customer profiles/SOP’s

Resolve customer issues and escalate where support is needed.

Liaise with sub-contractors to arrange carriage of goods to the UK from various worldwide destinations. Or from worldwide destinations back into the UK.

Raise payable invoices to customers and overseas agents in accordance with agreed rates and tariffs, whilst monitoring financial Profit & Loss levels on own shipments.

Complete all administration functions in accordance with company policy and procedures.

**Experience Required**

Applicant would ideally have 2-3 years recent industry experience with previous involvement in Worldwide ocean freight Import or exports. They will be customer focused with dedication in their service delivery to customer service to meet our customer's needs.



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