Export Junior Operations Co-ordinator

4 days ago


Sharston Industrial Area, United Kingdom Right Now Recruitment Full time

**Job Purpose**:

- This is a trainee position and the aim is to support the clients with all imports and exports, all modes and provide excellent customer service

**Job Function**:

- To be taught a thorough understanding of Air Freight Operations
- Deal directly with customers either by telephone or electronically
- Obtain and evaluate all relevant information to handle enquiries
- Ensure customer SOPs are followed
- Communicate and coordinate with internal departments
- Handling of general administrative tasks
- Create a positive relationship with customers and ensuring the interaction the customer has with the business is an efficient satisfying experience
- Verify that all documentation adheres to policies and laws
- Track shipments and communicate with clients about the package's progress
- Coordinate shipping with customs agents for clearance on overseas deliveries.
- Complete air freight documentation, compile carrier and route assignments, compute international fees for each shipment, and keep track of shipment payments

**Key Tasks and Responsibilities**
- Complete bookings for Air Freight
- Accurately complete customs entries
- Obtain flight details
- Preparation of all related documents
- Post flights
- Tracking of shipments and reporting status to clients
- Preparation of customer KPI reports
- Completion of invoicing
- Ensuring DQ entries are updated
- Handle invoice queries
- Complete purchase matching
- Report on variances
- Arrange and complete cross trade bookings
- Any other delegated tasks deemed as reasonable as assigned by the reporting manager

**Minimum Education and Experience Requirements**:

- Work experience required
- GCSE's preferred
- Polite and willing
- Team worker
- Excellent attention to detail.
- Good Communication and Customer Service skills
- Good figure orientation



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