Global Standards and Support Administrator

4 weeks ago

Manchester, United Kingdom NCC Group Full time

Global Standards & Support Administrator

Thank you for reviewing the open Global Standards & Support Administrator position; we are excited you are interested in learning more about NCC Group.

NCC Group is on a mission to make society a safer and more secure place. Our people make that possible; a global community of talented individuals working together towards a safer future.

NCC Group aims to create an environment where everyone can reach their full potential. We work together, we are brilliantly creative, we embrace difference, and we want you to join in our mission as a Global Standards & Support Administrator.

The Opportunity:
The Global Standards & Support Administrator will join NCC Group’s Global Standards & Support team. The role is based at NCC Group’s Manchester office and entails supporting internal compliance and audit across the wider business.

As the Global Standards & Support Administrator, you will be part of a dynamic global team responsible for supporting the entire organisation to promote compliance, assist with providing client assurance and to help manage and maintain our internal certifications.

In this role, you will focus primarily on supporting the UK compliance efforts. This includes being a key contact for all compliance matters, assisting with meeting client assurance requirements and helping to develop assurance collateral to support client due diligence requests. You will also advise various business unit managers on compliance issues they encounter in practice and pro-actively come up with solutions. You will report into the Head of Global Standards & Support, with whom you will work closely. This role will also work closely the Data Privacy Team, Legal and other Global Governance functions.

Additionally, the Global Standards & Support Administrator will be responsible for supporting internal and external audits in the UK and supporting the implementation and maintenance of the Group’s global strategic approach to data privacy governance across the business. A key part of this role will be the international implementation and support of NCC Group’s compliance with applicable standards, namely ISO9001, ISO27001, and ISO17025, as well as the provision of compliance advice and support to help in ensuring the business is, and remains, compliant with local regulations, standards, contractual obligations and relevant codes of practice.

The Challenges:

- Responding to requests from NCC Group’s clients for compliance related information, including the completion of due diligence questionnaires, reviewing client information security requirements, and supporting legal contract reviews containing compliance aspects
- Contributing to the development of compliance support documents
- Supporting the Global Standards & Support team to ensure that key certifications are implemented, managed, and maintained across the wider group. A key part of this role will be supporting the implementation of the following: ISO 9001, ISO 27001 and ISO17025.
- Supporting the continual improvement of our Information Security Management System, Quality Management System and any internal controls impacting on information security, quality management and data privacy
- This role will also look to provide exposure to key parts of the Global Standards & Support function to support:

- Advising the business on governance including compliance and data privacy matters
- Monitoring incident management reports and escalating material concerns
- Supporting information security risk assessments, maintaining the risk register and ensuring risks are actively managed and that incidents are escalated and resolved appropriately
- Co-ordinating and supporting audits of NCC Group by its customers/external auditing bodies, ensuring audits run smoothly and following up on any corrective actions that are identified

The Essentials:

- Is able to approach situations logically and utilise available resources to facilitate results
- Is able to give practical, useful advice that takes into account the business of NCC Group
- Can assess requests for information and understand the context to provide comprehensive responses
- Has excellent communication and presentation skills and an ability to communicate effectively with both internal and external audiences

** Please note that this role has background clearance as mandatory due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process

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