Emergency Works Scheduler

6 months ago

Sunderland, United Kingdom Northern Gas Networks Full time

**Emergency Works Scheduler**
**£30, 975 made up of basic salary of £26,029 per annum plus 19% shift allowance (£4,946)**
**Up to 5% bonus**
**Permanent position**
**Located at Doxford Park in Sunderland, SR3 3XR**

We have an exciting opportunity for an E**mergency Works Scheduler** in our fast-paced Dispatch team.

As the key contact between the customer and our field-based gas operatives you will be communicating and scheduling reported gas emergencies (and non-emergencies) to our operations teams. The role is pivotal in supporting customers internally and externally whilst ensuring safety and that standards of service are met which are defined by our regulator OFGEM.

Working hours are on an alternating shift basis. Over three weeks you will work a seven-day pattern of shifts between the hours of 07:00 - 23:00.

**Your key accountabilities and responsibilities will include**
- You will deliver a first-class customer service to internal and external customers by overseeing the activities of all field-based staff to ensure they comply with field procedures
- You will liaise with field-based staff and Emergency Site Managers regarding the scheduling and dispatching of work to ensure safety, customer satisfaction and efficiency are delivered
- There will be the expectation that you will operate within business continuity procedures, to assist and support the Dispatch Team Leader throughout and after BCM events
- At all times you will be expected to communicate effectively with all customers including field-based personnel, and Site Managers
- You will work within, and promote the philosophy of safe team working, innovative thinking and putting the customer first

**What we are looking for**
- You are willing to work an alternating shift pattern which includes weekends, Bank Holidays, and evening work
- Ability to work in a fast-paced environment dealing with customers
- Excellent user of Microsoft systems and able to pick up new systems easily
- Excellent communication, prioritisation, and decision-making skills
- A team player

**What we offer you**
- £30,975 made up of basic salary of £26,029 per annum which will include19% shift allowance (£4,946) when fully competent
- Free onsite parking
- 40 hours per week
- Up to 5% bonus (dependent upon achievement of set targets)
- 25 days annual leave (plus recognised bank holidays and 2 half days over the Christmas period)
- SSP for the first 7 calendar days then Occupational sick pay
- A generous stakeholder 5/10 pension scheme
- Flexible benefits and salary sacrifice options... from discounts on a variety of UK attractions, gym membership, restaurant discounts, experience days...and much more
- An array of fantastic family-friendly policies such as 6 weeks paternity leave (for eligible employees) and 6 months' full pay for employees on maternity leave (for eligible employees), as well as shared parental leave and many more

We are... **Northern Gas Networks.** We deliver gas to 2.7 million homes and businesses in the North East, Northern Cumbria and much of Yorkshire. That’s around 6.7million individual customers. We don’t generate or sell the gas, but we transport it to homes and businesses in our region through a vast network of underground pipes. In fact, we own and maintain more than 37,000km of gas pipes - enough to stretch from Leeds to Sydney and back again. We cover large cities like Newcastle, Sunderland, Leeds, York, Hull, and Bradford, and our work extends to rural areas like North Yorkshire and Cumbria.

Our **Values **are at the heart of what we do. In addition to your key responsibilities, you will incorporate these into the daily life of your role. We areTrailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious and most of all we are Happy

Our **Equality, Diversity and Inclusion culture at NGN **is embedded in everything that we do. We will be delighted to hear from a diverse range of applicants, so we can continue to grow our great team of people. We are proud to support the Armed Forces Covenant, helping ex-services personnel back into employment, as well as being members of WISE (Women in Science and Engineering) and we are committed to delivering our ‘Opportunity Action Plan’ having signed the Social Mobility Pledge campaign, whereby we will establish our business as a ‘force for good’ in the communities that we serve.

  • Emergency Works Scheduler

    7 months ago

    Sunderland, United Kingdom Northern Gas Networks Full time

    **Emergency Works Scheduler** **£29,447 made up of basic salary of £24,745 per annum plus 19% shift allowance (£4,702)** **Up to 5% bonus** **Permanent position** **Located at Doxford Park in Sunderland, SR3 3XR** We have an exciting opportunity for an **Emergency Works Scheduler** in our fast-paced Dispatch team. As the key contact between the customer...

  • Works Scheduler

    1 day ago

    Sunderland, United Kingdom TBS Limited Full time

    Trinity Business Support are looking for 2x work schedulers to work our in our clients office within the South Hylton area. Monday to Friday (8am until 5pm), The role is ongoing until the 31st of August with the potential of being extended or being made full time. - **Main Purpose;**_ - To operate and manage customer service work requests and to maintain an...

  • Works Scheduler

    1 day ago

    Sunderland, United Kingdom All Temps Recruitment Ltd Full time

    We are currently recruiting for 2x Works Scheduler's to work along side the local authorities in Sunderland. **THE ROLE** - To support our existing Technical Team and operational areas in the delivery of building repairs and maintenance. - Your role will involve working alongside our operational officers, planning, scheduling and responding to work requests...

  • Emergency Clinical Practitioner

    3 days ago

    Sunderland, United Kingdom South Tyneside and Sunderland NHS Foundation Trust Full time

    An exciting opportunity has arisen for an experienced Health Care Professional to work as an Emergency Care Practitioner (Band 7) across the Emergency Departments of South Tyneside and Sunderland NHS Foundation Trust The Emergency Departments at STSFT have a well-established team of Lead ACPs, ACPs and ECPs (Spanning across Band 8b to Band 6) working across...

  • Adult Emergency Department Nurse

    2 weeks ago

    Sunderland, Sunderland, United Kingdom Sunderland GP Alliance Full time

    Staffing Opportunities in the Adult Emergency DepartmentThis role is ideal for registered nurses seeking to develop their skills and experience in an emergency department environment.The successful candidate will join a dynamic and dedicated team providing care to patients across various departments within the Adult Emergency Department footprint.The trust...

  • Emergency Services Coordinator

    2 weeks ago

    Sunderland, Sunderland, United Kingdom Sunderland GP Alliance Full time

    About UsSouth Tyneside and Sunderland NHS Foundation Trust is committed to delivering exceptional patient care and improving health outcomes. We are proud to offer a comprehensive range of services, including emergency and critical care, and are dedicated to providing a supportive and inclusive work environment.We are looking for a motivated and experienced...

  • Scheduling Assistant

    6 months ago

    Sunderland, United Kingdom NHS Professionals Full time

    **Job Title**:Scheduling Assistant **Trust Location**:South Tyneside and Sunderland NHS Foundation Trust **Location**: Sunderland Royal Hospital, Kayll Rd, Sunderland, SR4 7TP Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, then South Tyneside and Sunderland NHS Foundation Trust is the...

  • Adult Emergency Department Nursing Role

    2 weeks ago

    Sunderland, Sunderland, United Kingdom South Tyneside and Sunderland NHS Foundation Trust Full time

    Senior Nurse Position AvailableWe are seeking a highly experienced and motivated senior nurse to join our Adult Emergency Department team at Sunderland Royal Hospital. As a key member of our team, you will be responsible for supervising and supporting junior members of the team, while also contributing to the development of our service.Main DutiesTo be...

  • Surgical Same Day Emergency Care Nurse

    2 weeks ago

    Sunderland, Sunderland, United Kingdom NHS Full time

    Surgical Same Day Emergency Care (SDEC) Nurse OpportunityThis is an exciting development opportunity for a registered nurse with experience of working on surgical wards to join the team in the Surgical Same Day Emergency Care (SDEC) unit at a leading NHS Trust.SDEC provides same day care for emergency surgical patients who would otherwise be admitted to...

  • Steel Shop Supervisor

    4 months ago

    Sunderland, United Kingdom Liebherr Sunderland Works Full time

    Are you a motivated leader with a passion for excellence in production? Are you seeking a challenging role in a renowned company known for its commitment to quality and innovation? Look no further - Liebherr Sunderland Works Ltd is seeking a dedicated Production Supervisor to join our team in Sunderland, UK. **About Us**: Liebherr Sunderland Works Ltd is a...

  • Stores Administrator

    4 months ago

    Sunderland, United Kingdom Liebherr Sunderland Works Full time

    We are looking for a Stores Administrator to join our team in Sunderland, who will be responsible for maintaining store inventory and supporting production employees with spare parts requirements. 38 hours a week: - Monday 07:00 - 17:00 to Thursday - Possible over time Fridays. **Your Role will involve**: - Booking in deliveries and receipting goods...

  • Children's Accident and Emergency Care Expert

    2 weeks ago

    Sunderland, Sunderland, United Kingdom NHS Full time

    Join Our TeamWe are looking for a highly skilled and compassionate Paediatric A&E Nurse to join our team. As a Paediatric A&E Nurse, you will be responsible for providing high-quality care to children and their families in emergency situations.The successful candidate will have a minimum of 6 months' experience in a Paediatric A&E Nurse environment within...

  • HR Advisor

    5 months ago

    Sunderland, United Kingdom Liebherr Sunderland Works Full time

    **The Company** Liebherr Sunderland Works Limited is a wholly owned subsidiary of Liebherr International AG based in Switzerland. In over 70 years of operations the Liebherr Group has become synonymous with technological innovation, quality, commitment to engineering excellence and progress dedicated to the interests of our customers and business associates...

  • Brake Press Operator

    5 months ago

    Sunderland, United Kingdom Liebherr Sunderland Works Full time

    **The Company** Liebherr Sunderland Works Limited is a wholly owned subsidiary of Liebherr International AG based in Switzerland. In over 70 years of operations the Liebherr Group has become synonymous with technological innovation, quality, commitment to engineering excellence and progress dedicated to the interests of our customers and business associates...

  • Junior Welding Quality Specialist

    4 months ago

    Sunderland, United Kingdom Liebherr Sunderland Works Full time

    **Overview**: **Responsibilities/Activities**: - **Comprehensive Support**: - Provide versatile support across the site, learning and adapting to various tasks based on business needs. - **Quality Assurance**: - Assist in ensuring products are manufactured in line with company procedures, meeting specifications, and accompanied by relevant...

  • Skilled Maintenance Specialist

    2 weeks ago

    Sunderland, Sunderland, United Kingdom ManpowerGroup Full time

    Maintenance Shift EngineerWe are seeking a highly skilled maintenance shift engineer to join our team. As a member of our close-knit team, you will be responsible for providing emergency breakdown response to production machinery and equipment, as well as carrying out regular planned maintenance.Your key responsibilities will include:Offering emergency...

  • Reliable Maintenance Technician

    2 weeks ago

    Sunderland, Sunderland, United Kingdom ManpowerGroup Full time

    About the RoleWe are currently seeking a reliable maintenance technician to join our team. As a skilled maintenance specialist, you will be responsible for providing emergency breakdown response to production machinery and equipment, as well as carrying out regular planned maintenance.Your key responsibilities will include:Offering emergency support to...

  • Home Working Sales Representative

    1 month ago

    Sunderland, Sunderland, United Kingdom CV-Library Full time

    About the RoleThis Home Working Sales Representative opportunity is perfect for confident communicators who enjoy building relationships with customers. As a sales advisor, you will discuss how we can enhance customers' digital lives and recommend the right products for them.The starting salary for this role is £23,504, rising to £24,064 after 8 months....

  • Pre Works Surveyor

    18 hours ago

    Sunderland, United Kingdom Clancy Group Full time

    **Pre Works Surveyor**: **Sunderland**: **Role**: Pre Works Surveyor **Location**: Sunderland **Contract**: Permanent **We are innovative** - That’s why we need people like you to help us. People who enjoy finding new ways to solve problems and get things done!_ We are delighted to be recruiting a customer focused Pre Works Surveyor to join our NPG...

  • Trauma Coordinator

    9 months ago

    Sunderland, United Kingdom South Tyneside and Sunderland NHS Foundation Trust Full time

    To provide Trust wide nursing clinical leadership in the management of emergency Orthopaedic patients. To coordinate activity within the trust liaising with other health care professionals to ensure patients are managed effectively and efficiently through the Orthopaedic emergency pathway. To improve the scheduling of surgery, reduce cancelled operations and...