Works Scheduler

3 weeks ago

Sunderland, United Kingdom TBS Limited Full time

Trinity Business Support are looking for 2x work schedulers to work our in our clients office within the South Hylton area.

Monday to Friday (8am until 5pm), The role is ongoing until the 31st of August with the potential of being extended or being made full time.
- **Main Purpose;**_
- To operate and manage customer service work requests and to maintain an effective IT help desk function within scheduling software.
- To be responsible for the co-ordination of planned, cyclical, and responsive repairs within a software system and coordinate this within the operational teams.
- To manage the smooth and effective delivery of works programmes for all service areas and disciplines as necessary.
- To deliver high levels of customer service and support wider business change, improvement and development as required, to enable the role of Works Scheduler to run efficiently and effectively at all times
- To ensure that a first-class building service is delivered.
- **Key Responsibilities;**_
- Co-ordinate, plan and schedule operational resources through scheduling software.
- Schedule all planned, responsive, contractual and reactive building repairs and maintenance to available staff, operatives and framework providers throughout each day, managing the attendance and possible re-allocation of work schedules on a daily basis, advising operational officers of changes to programmes.
- Ensure all staff have a full schedule of work each day and that pre-planned visits are arranged with internal and external customers to avoid ‘no access’ issues
- Ensure all jobs are attended within the required response time and that operatives are provided with full information to enable them to complete any job, paying attention to emergency works.
- Have an awareness and understanding of staff geographical locations when planning works and work closely with material suppliers to ensure stock is available for all jobs before an operative is dispatched.
- Monitor and highlight where service demand exceeds available resources in real time with the Repairs and Maintenance Manager.
- Ensure customers are informed in a timely manner of any changes to work orders and that these changes are managed and documented on the works system.
- Make decisions Independently and as part of a team, to ensure that works are carried out to a high quality and to customer’s expectations. Ensuring that any problems encountered are resolved swiftly using informed responses within service procedures.
- Co-ordinate materials and specialist contractors with operational resources, keeping customers updated throughout the process.
- Liaise closely with all operatives delivering works and ensure that communication is always clear.
- Deal with telephone requests for service, queries or complaints promptly and in a professional manner resolving non-routine or contentious issues, escalating if necessary, to the most appropriate Senior Manager
- Check availability of asbestos reports on a daily basis ensuring the right information is relayed to the operative on specific areas of work to be carried out and arrange delivery of management surveys prior to attendance if none present.
- Raise material purchase orders to enable operatives to complete tasks efficiently.
- Ensure invoice costs match up and reconcile errors and omissions liaising with suppliers as necessary.
- Be aware of service KPI’s and be instrumental in achieving these.

**Job Type**: Temporary contract
Contract length: 4 months

**Salary**: £12.47 per hour

**Benefits**:

- Cycle to work scheme

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Sunderland, Tyne and Wear: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Works Scheduler: 1 year (preferred)

Work Location: In person

Reference ID: NHSC2404

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