Customer Service Representative
2 days ago
**_**APPLICANT NEEDS TO LIVE IN SUNDERLAND OR SURROUNDING AREAS**_**
Orangebox are proudly partnering with a major national customer services solutions provider as they seek to add Home Based Inbound Customer Service Representatives to their growing team. Quick starts are available with no prior experience required (full training is provided).
**FULL EQUIPMENT IS PROVIDED FREE OF CHARGE FOR SUCCESSFUL CANDIDATES**
**Responsibilities include**:
- Dealing with Inbound calls
- Making updates to Customers accounts (payments/personal details)
- Dealing with any queries regarding Customers account
- Making customers aware of any promotions of discounts or new offers available
- Providing outstanding customer service at all times
**Requirements**:
- You’ll also need to be able to connect to WIFI to access our systems.
- A smartphone on a UK network
- A confident verbal communicator, can adapt approach to meet different customer needs
- Resilient, pragmatic and enjoy an environment of high expectation, high reward and being challenged
- Motivated either by achieving targets/bonus or by delivering great experiences and being rewarded via recognition/feedback
- Someone who thrives in a WFH environment, confident to reach out when needed for support and build relationships with team mates remotely
- Someone who flourishes taking ownership and has a passion for decision making and problem solving
**The Remuneration, Working Hours & Benefits for the Inbound Customer Service Representatives are**:
- Full Time Hours - Monday-Friday 9am-5pm
- Permanent Position
- Pay Rate - £17,538 - £19,390
Please feel free to contact us on 01429 717000 if you’d like to discuss.
**Job Types**: Full-time, Permanent
**Salary**: £17,538.00-£19,390.00 per year
Additional pay:
- Bonus scheme
- Performance bonus
**Benefits**:
- Company pension
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
Application question(s):
- Do you live in Sunderland?
- Are you currently Unemployed?
Work authorisation:
- United Kingdom (required)
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