![Primary Goal](https://media.trabajo.org/img/noimg.jpg)
Technical Support Apprentice
1 week ago
**_You don’t need to go to university to kickstart your career_**
**_ Do you want to be earning whilst you are learning and keeping up to date with the latest technology?_**
By choosing Primary Goal as your training provider not only will you be learning whilst you're earning you will also be keeping up to date with the latest technology. At the same time, CompTIA learning content is at the heart of our delivery, we will provide you with the knowledge for your Level 3 Information Communications Technician apprenticeship. By using uCertify practice, learn and labs provided to you as part of your apprenticeship, you'll be able to prepare yourselves for the following exams:
- CompTIA A + (Exam 1 and 2)
- CompTIA Cloud Essentials +
If you are passionate about IT and ready to take on a challenging yet rewarding role, then this is the opportunity for you XE PAY Ltd is a leading provider of innovative point-of-sale solutions and they are on the hunt for an IT Apprentice to join their dynamic team in Birmingham.
**A Typical Day in the Job**:
- Resolving technical issues regarding customers' hardware, software, and networking
- Complete first-line and second-line support tasks - both internal and external utilising the internal ticketing system
- Take responsibility of customers issues and ensure they are fixed with a relevant time scale following service level agreements
- Support with password management & resets for internal staff
**Salary, Hours** **&** **Benefits**:
- Monday - Friday 9:00 AM - 5:00 PM or 10.00 AM - 6.00 PM
- £14,000 - £16,000 Per annum
- 20 Days holiday + bank holidays
- Standard Pension Scheme
- Contracted 35 Hours a Week
**Desired Qualities, Skills and Knowledge**:
- Have a passion for IT
- Knowledge of general networking and IP addressing
- Basic knowledge of SQL and databases
- An understanding of operating systems and troubleshooting problems with Windows 7 to 10 is beneficial
- Strong communication skills
- Ability to work both independently and in a team
- GCSE Grade 4/C in Maths and English or Level 2 Functional Skills
**Working Week**:Monday - Friday 9:00 AM - 5:00 PM or 10.00 AM - 6.00 PM
**The training you'll be provided with**:
- Comprehensive onboarding
- Level 3 Information Communications Technician apprenticeship standard
- Training for all pathways of your IT career (support technician, network technician, digital communications technician)
- Specialising in a portfolio of evidence for the Support Technician pathway
- Access to uCertify training platform; core learning materials, assessments, and practical hands-on-labs
- e-learning training materials
- Bi-weekly virtual classroom training on the CompTIA vendor qualifications
- Monthly work-based coaches visits and competency checks
- Primary Goal Support desk for technical support
You will also have the opportunity to network with a range of other apprentices on our programme who can share ideas, offer suggestions and support. Our apprentices love being able to help each other
As one of our apprentices you will also have access to our online portal that will provide you with information and technical guidance, as well as links to the helpdesk to speak to technicians who can give real-time advice and support.
**Expected Duration**:
15 months and 4 Months End Point Assessment
**Where a Primary Goal apprenticeship can take you**:
This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech).
We also offer a progressive step in some cases, onto our higher Cyber and Digital apprenticeship programmes.
**_ Disability Confident: Primary Goal is committed to being a Disability Confident Training Provider, and as such will make reasonable adjustments required for interview. Please discuss any requirements which you may have with the Recruitment Team._**
PLEASE NOTE that we will require a copy of your personal CV.
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