Ict Apprentice

**About the employer**:
We cater to a variety of sectors and have specific tailormade software packages for retail, hospitality, takeaways, salons, gyms and dry cleaners. We also offer a range on products in addition to EPOS systems including integrated card machines, payment gateways, eCommerce websites and online ordering platforms.

**Brief overview of the role**:
If you are passionate about IT and ready to take on a challenging yet rewarding role, then this is the opportunity for you XE PAY Ltd is a leading provider of innovative point-of-sale solutions and they are on the hunt for an IT Apprentice to join their dynamic team in Birmingham.

**Working week**:
Monday - Friday 9:00 AM - 5:00 PM or 10.00 AM - 6.00 PM

**Positions available**:
2

**Vacancy description**:
A Typical Day in the Job:
Resolving technical issues regarding customers' hardware, software, and networking
Complete first-line and second-line support tasks - both internal and external utilising the internal ticketing system
Take responsibility of customers issues and ensure they are fixed with a relevant time scale following service level agreements
Support with password management & resets for internal staff

**Requirements and prospects**

**Qualifications Required**:
GCSE Maths & English (Grade C/4 or above)

**Desired skills**:
Have a passion for IT
Knowledge of general networking and IP addressing
Basic knowledge of SQL and databases
An understanding of operating systems and troubleshooting problems with Windows 7 to 10 is beneficial

**Personal Qualities**:
Strong communication skills
Ability to work both independently and in a team

**Training to be provided**:
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communication Technician qualification:
The qualification has core knowledge elements, before branching out into one of the following pathways:

- IT Support Technician
- Network Technician
- Digital Communications Technician

Your Tutor, Pathway Planner and Employer will decide the best pathway for you to follow.

All training is delivered online in virtual classrooms twice per week

You will undertake Functional Skills for English and/or Maths if needed

**Future Prospects**: