Customer Service Advisor

2 weeks ago


Newport, United Kingdom MCL Logistics Full time

Job Summary:
We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support. Your main responsibilities will include resolving customer inquiries, processing orders, and ensuring customer satisfaction. This is an excellent opportunity for individuals with a passion for financial services and strong communication skills.

**Responsibilities**:

- Provide accurate information about our products and services to customers
- Process customer orders, returns, and exchanges
- Resolve customer complaints or issues with empathy and professionalism
- Collaborate with cross-functional teams to address customer needs and concerns
- Maintain customer records and update information in Salesforce or other CRM systems
- Analyze customer feedback and provide suggestions for improving our products and services

Qualifications:

- Previous experience in a customer service role preferred
- Strong verbal and written communication skills
- Excellent problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Proficient in using CRM systems such as Salesforce or similar software
- Knowledge of financial services is a plus

**Benefits**:

- Competitive salary
- Health insurance coverage
- Retirement savings plan
- Paid time off and holidays

**Salary**: From £11.44 per hour

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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