Customer Service Advisor

4 weeks ago

Newport, United Kingdom Wales & West Utilities Full time

**Customer Service Advisor**

**Job details**

**Salary**: £22,158 - £27,698 + 13.5% shift allowance

**Business Area**:Business Services - Customer Services

**Location**:Newport, South Wales

**Contract Type**:Permanent (Full Time)

**Working hours/pattern**:37 hours per week Monday - Friday on 3 rotating shifts - 8am-4pm / 10am-6pm / 12pm-8pm. There is also an opportunity work voluntary overtime on Saturdays.

**Who are we?**

We are a gas distribution business that services the gas infrastructure across Wales and the south-west of England. We serve our customers and communities with safe, reliable and affordable energy services whilst investing to create a sustainable future to deliver our carbon-free vision for 2050.

**What we’re looking for?**

We're looking for Customer Service Advisors to provide a range of administrative services to Customer Services and contribute to the achievement of the business-wide objectives.

The Customer Service team are the first point of contact for more than 100,000 customers a year therefore, experienced, knowledgeable, professional, customer focused advisors are essential to represent our company at this crucial point.

**We’ll trust you to**:

- Manage and resolve customer complaints within D+1 (no more than 2 days)
- Research information using core systems and other available resources to provide information to customers
- Record all contact information according to complaint and enquiry handlings procedures
- Follow up/ outbound customer calls to check satisfaction with services received

You can read a full job description **here**.**

**You’ll need to have**:

- Excellent communication skills, both written and oral
- The ability to manage time and prioritise workload
- The willingness to participate in a shift working rota as outlined above

We would also love to hear about anything else you feel you could add or bring to the role

**What’s in it for you?**
- A competitive salary starting at £22,258 rising to £27,698
- A 13.5% shift allowance on top of your salary
- Additional earnings through voluntary overtime on Saturday’s
- Hybrid working
- 25 days annual leave plus bank holidays
- Retirement Savings Plan (pension) with Aviva: 5% employee contribution, with WWU doubling your contribution at 10% - totalling 15%
- 14 x salary Life Insurance linked to membership of the Retirement Savings Plan
- “Choices” flexible benefit scheme options including corporate gym memberships, dental insurance, and health cash-plans
- Access to our Financial Wellbeing Programme - allowing you to manage your benefits flexibly to suit your financial needs
- Enhanced pay for parental leave
- Retail discounts and cashback scheme
- Annual salary review
- Discretionary annual bonus
- Company Sick Pay
- In-house Occupational Health Team
- Employee Assistance Programme
- Comprehensive training

**The way we do things**

Wales & West Utilities is a values-based business.

**Interested?**

If you think you’d make a good addition to the team, we would love to hear from you

To apply, click the link below.

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