Customer Service Advisor
3 weeks ago
**Job Description**:
We are looking for an experienced Customer Service Advisor for an immediate start ongoing temporary assignment based in Newport.
This is a full-time role, and you will be required to work 37 hours per week on a 1 in 3 rolling shift basis, as follows: **Monday to Friday**
**8am - 4pm**
**10am - 6pm**
**12pm - 8pm**
Working within the busy Customer Service team you will provide a first-class service to customers ensuring all queries are dealt with in line with Standards of Service and duties will include: - Taking inbound calls from clients- Resolving queries and complaints from internal and external sources- Maintaining accurate database records-
- Accessing information in support of departmental activities- Escalating calls where necessary-
- Excellent written and verbal communications skills- The ability to deal with people at all levels- Good working knowledge of MS Office to include Word & Excel- Attention to detail and the ability to work to targetsRate of Pay is £11.52 per hour + 13.5% shift allowance
28 days holiday, increasing to 33 days after 12 weeks
Onsite parking
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