Customer Service

4 weeks ago


Newport, United Kingdom MCL LOGISTICS Full time

Job Title: Customer Service Advisor

Location: Newport

MCL Logistics is a thriving family local business offering you a chance to be part of our friendly team

We have a fantastic opportunity for you to join our Palletways Team

MCL Logistics is experiencing an extended period of growth as a result of our continued business success and growth through acquisition.
- About The Role:
Acting as first point of contact for customers
- Inputting collections on to our in house planning system
- Completing a daily handover
- General admin
- Ensuring all paperwork is completed correctly and pod scanning
- Accurate input and monitoring of KPIs
- Acting as a contact between our customers and delivery depots
- Any other ad-hoc duties required by the traffic office
- Keeping in regular contact with customers

The customer service advisor will require the following skills:

- Excellent telephone manner
- Computer literate with Microsoft office
- Be able to work in a fast paced environment and be able to work under pressure
- Be flexible with working hours due to the nature of the role
- Experience of working within a pallet network
- Experience working within the Logistics Distribution and Supply Chain industry

Work Remotely
- No

**Job Type**: Permanent

Pay: £23,000.00-£25,000.00 per year

Schedule:

- 8 hour shift

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



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