Customer Service Advisor

2 months ago

Newport, United Kingdom Page Personnel - UK Full time

Hybrid working
- Part-time contract

**About Our Client**:
An exciting opportunity to join a growing Organisation which provides cross Government and Police HR, Resourcing and Finance Shared Services. Flexibility and a positive attitude towards change are essential.

If you have a passion for delivering customer service excellence, work well in a fast paced environment and a resilient personality you will fit in with us - full training will be provided and there are good opportunities to progress within our growing organisation.

**The role**:
You will provide information from the internal database such as "How do I book an interview" or "What documents should I upload." You will also be liaising with specialist recruitment teams to handle more complex resourcing and recruitment casework queries.
- Answer all incoming/outgoing calls in line with current service level agreements
- Use the internal system to provide an accurate and timely response, or escalate queries where applicable.
- Be customer focused at all times ensuring that excellent customer service is provided on all calls.
- Highlight any improvement opportunities
- Be a part of process and service improvements whether through suggestion or implementation.
- Work as part of a strong team to deliver results during peak times where calls are peaking.
- Ensure adherence to designated breaks and lunches, and that you are proactive in resolving queries both accurately and quickly.
- Core hours are between 0800 - 1800, Monday to Friday however we run the service 365 days a year so you may be requested to work weekends, bank holidays or evening shifts until 8pm on weekdays. This will always be done on a preference system where possible and appropriate notice of shift changes would be given.
- Work with honesty and integrity.

**The Successful Applicant**:
**The successful Customer Service Advisor will have the following**:
Skills, knowledge & experience:
Essential Skills
- Customer service experience
Desirable
- Computer literacy & keyboard skills
Contact Centre environment

Personal attributes:

- Willingness to learn new systems & cross train for multiple clients
- A positive attitude & a desire to help customers
- Flexible attitude
- Being able to work on own initiative & as part of a successful team to succeed on a daily basis

**What's on Offer**:

- Minimum 6-month contract
- Possibility of a permanent role following a successful trial period
- Hybrid working (two office days per week maximum)
- Holiday pay
- Pension
- Onsite parking
- Contact
- Jasmine Woods
- Quote job ref
- JN-022023-5950414
- Phone number
- +44 2920 643 484

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