Customer Service Advisor

2 months ago

Newport, United Kingdom Sopra Steria Full time

Are you passionate about Customer Service and looking for a great company to work for? As a certified great place to work there is so many reasons to join SSCL.

If you are looking for a part time job to either fit around your college/university commitments or another job you have then read on

I am looking for the next Customer Service Advisor to join our Customer Contact Centre in Newport. You will be the first point of contact for calls coming into Public Sector Prisons within England and Wales. You will support family member seeking information about a loved one as well as other third party individuals looking for information such as the police, solicitors, courts. Being an empathetic and professional person is essential but full training will be provided.

We can offer great career progression opportunities, ability to be based from home and in the office to give you the flexibility you need, benefits which you can flex to meet your needs and training and development opportunities. We are offering 15 hour contracts and our working patterns are 1 evening per week between 3-8pm (Tuesday, Wednesday or Thursday) and Saturdays and Sundays on a rotational 3 week rota (7am-12:30pm/9am - 2:30pm/ 11:30am - 5pm)

**What you'll be doing**:

- Answer all incoming/outgoing calls in line with current service level agreements
- Processing the relevant information and call details to ensure right communication and log these details onto SSCLs internal system
- Be customer focused at all times ensuring that excellent customer service is provided on all calls.
- Take ownership of customer queries, comments, feedback and complaints.
- Work as part of a strong team to deliver results during peak times

**What you’ll bring**:

- Well-mannered and professional telephone manner
- A positive attitude & a desire to help customers
- Flexible attitude
- Being able to work on own initiative & as part of a successful team to succeed on a daily basis

**It would be great if you had**:

- Willingness to learn new systems & cross train for multiple clients within the SSC
- Customer service experience

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you

**Employment Type**: Part time Permanent**:
**Location**:Newport, Hybrid Working (fully remote options available)**

**Security Clearance Level**:S**C**

**Internal Recruiter**:Amelia**

**Salary**: £22,145 full time salary pro rata £8,858 inclusive of 3% flex fund**:
**Benefits**:25 days annual leave (pro rata) with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund**

**Loved reading about this job and want to know more about us?**

SSCL is a leader in critical business support services for the largest Government departments, Defence, Police and CITB across the UK. We provide digital solutions and Innovation and Advisory services to improve end to end employee services including HR & Payroll, Finance, Procurement, Pensions Administration and Resourcing Services - enhancing the customer experience, enabling smarter public services. We employ more than 3,000 people who, with their in-depth client knowledge and our collaborative approach, sit at the heart of our business strategy. SSCL operates at size and scale across the UK Public Sector and has already delivered savings of just under £300m - providing more funds for front line public services.

**Loved reading about this job and want to know more about us?**

SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £750 million of savings - providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.

We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. ‘Living SSCL’ means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.

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