Customer Service Advisor

2 weeks ago


Newport, United Kingdom Sopra Steria Full time

Are you passionate about Customer Service and looking for a great company to work for? Are you looking for a role that offers flexibility of working from home, but still being able to have the office environment and moral needed as well?

I am looking for the next Customer Service Advisor to join our Customer Contact Centre in Newport. You will be the first point of contact for calls coming into Public Sector Prisons within England and Wales. You will provide information from the internal database such as “How do I book a visit” or “What items can I post to the Prison.”

We can offer great career progression opportunities, ability to be based from home and in work to give you the flexibility you need, benefits which you can flex to meet your needs and training and development opportunities. Our working patterns are a 4 day working week Monday - Friday. 9.5 hour shifts, 4 days a week and one non-working day. Days and shifts rotate over 8 weeks between 0700-2000. Overtime when available.

If you are an outstanding and highly motivated individual with passion and desire to contribute to the positive reputation of our business, we would love to hear from you

**What you'll be doing**:

- Answer all incoming/outgoing calls in line with current service level agreements
- Processing the relevant information and call details to ensure right communication and log these details onto SSCLs internal system
- Be customer focused at all times ensuring that excellent customer service is provided on all calls.
- Take ownership of customer queries, comments, feedback and complaints.
- Work as part of a strong team to deliver results during peak times

**What you’ll bring**:

- Well-mannered and professional telephone manner
- A positive attitude & a desire to help customers
- Flexible attitude
- Being able to work on own initiative & as part of a successful team to succeed on a daily basis

**It would be great if you had**:

- Willingness to learn new systems & cross train for multiple clients within the SSC
- Customer service experience

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you

**Employment Type**:Full Time Permanent

**Location**:Newport, Hybrid Working

**Security Clearance Level**:SC

**Internal Recruiter**:Ellie

**Salary**:£22,145 inclusive of 3% flex fund

**Benefits**:25 days annual leave (pro rata) with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund

**Loved reading about this job and want to know more about us?**

SSCL is a leader in critical business support services for the largest Government departments, Defence, Police and CITB across the UK. We provide digital solutions and Innovation and Advisory services to improve end to end employee services including HR & Payroll, Finance, Procurement, Pensions Administration and Resourcing Services - enhancing the customer experience, enabling smarter public services. We employ more than 3,000 people who, with their in-depth client knowledge and our collaborative approach, sit at the heart of our business strategy. SSCL operates at size and scale across the UK Public Sector and has already delivered savings of just under £300m - providing more funds for front line public services.



  • Newport, United Kingdom BES - Goole Full time

    Bailey Employment Services are currently recruiting for Lloyds Banking Group in Newport. Could you help Lloyds Banking Group become the best bank for customers? As one of the UK’s leading financial services Groups, Lloyds Banking Group are currently seeking motivated and enthusiastic individuals to become a part of their team. **As a Customer Service...


  • Newport, United Kingdom Pertemps Cardiff Full time

    We are looking for an experienced Customer Service Advisor for an immediate start ongoing temporary assignment based in Newport. Working within the busy Customer Service team you will provide a first-class service to customers ensuring all queries are dealt with in line with Standards of Service and duties will include: -- Taking inbound calls from clients -...

  • Service Advisor

    7 days ago


    Newport, United Kingdom Stratstone Jaguar Land Rover Full time

    **Service Advisor** **Stratstone Jaguar Land Rover Newport** **Salary of £23,218 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as...


  • Newport, United Kingdom Blue Arrow Full time

    We have an amazing opportunity for you to work in one of our best locations, for a company well known for putting their customers at the heart of everything they do. So... If you are a motivated, hardworking person with a passion for the Financial world, with a strong background in Customer Service and telephony contact centre, and have a commitment to...


  • Newport, United Kingdom Page Personnel - UK Full time

    Hybrid working - Part-time contract **About Our Client**: An exciting opportunity to join a growing Organisation which provides cross Government and Police HR, Resourcing and Finance Shared Services. Flexibility and a positive attitude towards change are essential. If you have a passion for delivering customer service excellence, work well in a fast paced...

  • Service Advisor

    3 weeks ago


    Newport, United Kingdom Pendragon PLC Full time

    Service Advisor Evans Halshaw Vauxhall Newport Competitive Salary with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services Can you bring a passion for incredible customer service to a new career as Service Advisor at...


  • Newport, United Kingdom Sopra Steria Full time

    Have you got great communication skills or experience in customer service focused role within contact centre, retail or hospitality and looking to develop your skills? If so, read on.. SSCL is looking to recruit a Customer Service Advisor to join their team supporting some of SSCL's largest government clients. You will support with inbound HR queries over...


  • Newport, United Kingdom Pertemps Cardiff Full time

    We are looking for an experienced Part-Time Customer Service Advisor for an immediate start ongoing temporary assignment based in Newport.- **Hours of work are 12pm - 4pm Monday to Friday (no flexibility)** Working within the busy Customer Service team you will provide a first-class service to customers ensuring all queries are dealt with in line with...

  • Customer Service

    7 days ago


    Newport, United Kingdom MCL LOGISTICS Full time

    Job Title: Customer Service Advisor Location: Newport MCL Logistics is a thriving family local business offering you a chance to be part of our friendly team! We have a fantastic opportunity for you to join our Palletways Team MCL Logistics is experiencing an extended period of growth as a result of our continued business success and growth through...


  • Newport, United Kingdom Shared Services Connected Ltd Full time

    What you will be doing: You will be the first point of contact for calls coming from Government Employees discussing all aspects of HR and Payroll. Provide information from the internal database such as “How do I book Annual Leave” or “What is this payment for?” You will also be liaising with specialist HR teams to handle more complex...


  • Newport, United Kingdom Berry Recruitment Full time

    Are you a fluent Spanish speaker? Are you able to assist business customers in Spain over the phone? Berry Recruitment are assisting a Newport based manufacturer in finding a Spanish speaking Customer Support Advisor. You would be joining a team of 4 Customer Support Advisors providing support to overseas clients, in a range of European languages. **The...


  • Newport, United Kingdom Pendragon PLC Full time

    Service Advisor Competitive Salary with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services Can you bring a passion for incredible customer service to a new career as Service Advisor at Evans Halshaw Vauxhall Newport? ...

  • Mortgage Advisor

    4 weeks ago


    Newport, United Kingdom Connells Group Full time

    Peter Alan Estate Agency are looking for a Mortgage and Protection Advisor to join them in Newport. OTE £50k What’s in it for you? * Excellent internal progression to support your career aspirations * Lucrative earning potential and uncapped commission * Abundance of lead opportunities * Supportive and rewarding environment * Industry...

  • Mortgage Advisor

    3 weeks ago


    Newport, United Kingdom Connells Group Full time

    Peter Alan Estate Agency are looking for a Mortgage and Protection Advisor to join them in Newport. OTE £50kWhat’s in it for you? * Excellent internal progression to support your career aspirations * Lucrative earning potential and uncapped commission * Abundance of lead opportunities * Supportive and rewarding environment * Industry leading training and...

  • Mortgage Advisor

    2 weeks ago


    Newport, United Kingdom Connells Group Full time

    Peter Alan Estate Agency are looking for a Mortgage and Protection Advisor to join them in Newport. OTE £50k What's in it for you? * Excellent internal progression to support your career aspirations * Lucrative earning potential and uncapped commission * Abundance of lead opportunities * Supportive and rewarding environment * Industry leading...


  • Newport, United Kingdom Corinium Language Associates Full time

    We have an opportunity for a fluent German speaker to join a multilingual team as a customer service and claims advisor, handling inbound business to business queries from Germany for a rapidly expanding specialist insurance company. This is a great company to work for, which offers excellent training and potential for career progression across the...

  • Parts Advisor/driver

    4 weeks ago


    Newport, United Kingdom BMW Group Retail Full time

    Sytner Newport is looking for a Parts Advisor/Driver. **Your role** BMW Newport is looking for a punctual and enthusiastic Sales/Aftersales Parts Advisor with driving responsibilities to join our fantastic team! As a Sales/Aftersales Driver/Advisor, you should share your passion for our brand every day and immerse customers in the world of BMW. You will...


  • Newport, Isle of Wight, United Kingdom Solent Beds and Furniture Full time

    An exciting new opportunity has opened at the Isle of Wight’s go-to furniture stores! We are looking for someone to join our office team as Customer Service Advisor, in Lake. Your key duties & responsibilities will include, but not be limited to: Open and maintain customer service records and information. Manage incoming calls. Build...

  • Service Advisor

    4 weeks ago


    Newport, United Kingdom Mon Motors Full time

    Careers at Ford deliver outstanding prospects, industry-leading training combined with the reward of working for a company that’s at the top of its game. A brand that’s continually evolving, offering its employees the kind of professional development and opportunities that bring exciting new challenges to every working day. Key Responsibilities: - To...

  • Mortgage Advisor

    3 weeks ago


    Newport, United Kingdom St David Recruitment Services Ltd Full time

    Mortgage Advisor Risca (Office based) Salary – DOE + bonus scheme (quarterly) Permanent Full Time – 9am – 5pm Monday to Friday Our client is looking for an experience Mortgage Advisor to join their team on permanent basis. Essential •CeMAP or equivalent •A wealth of experience in the mortgage industry •Strong analytical and problem-solving...