Dispatch & Customer Service Assistant
7 months ago
**Background**:
At Dalefoot Farm we produce a range of premium quality composts made using natural materials providing our customers with strongly sustainable alternatives to peat. We believe there are no other growing mediums like them in the country. Our products are sold direct via mail order and also now stocked in over 200 garden centres across the UK. We run our business from our remote working hill farm.
**Purpose of the role**:
We are looking for a team player to join our family business, where your focus will be processing orders and organising the dispatch of orders via several couriers and effectively communicating with our customers, couriers and sales team.
It is likely you will have worked in a similar fast paced environment where delivering exceptional customer service is key. You will be a self-sufficient in time management, juggling tasks and prioritising. You will need to be thorough and have a keen eye for detail. An interest in gardening is an advantage.
**Activities**
- Organise deliveries with the customer, clearly discussing logistics
- Organise jobs by courier suitability, customer demand and evenly distributing workload
- Book on consignments and liaise with multiple courier systems and personnel
- Resolve any delivery issues and questions
- Process and maximise sales orders
- Maintain accurate sales data
- Use of IT products including MS Office, CRM and payment systems
- Develop an understanding of people’s interest in gardening
**Reports to**Production Manager and Sales Manager
**Working Arrangements**:
- 20 hours over 5 days (flexible for the right applicant)
- £12 per hour
- Based at Dalefoot Farm, CA10 2QL
- 28 days annual leave including all public holiday pro rata
- 3 months’ probation
How to apply:
Any questions, please call Lizzi on 01931 713291
**Job Types**: Part-time, Permanent
**Salary**: £12.00 per hour
Schedule:
- Monday to Friday
- No weekends
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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