Customer Service Associate

4 days ago


Penrith, Cumbria, United Kingdom Sainsbury's Supermarkets Ltd Full time
Job Title: Online Order Picker

We are looking for an enthusiastic and detail-oriented individual to join our team as an Online Order Picker. This role involves picking and delivering online customer orders to their doorsteps in a fast-paced environment.

The ideal candidate will take pride in doing the right thing for our customers, have a keen attention to detail, and be comfortable working with new technology. You must also be active, including lifting and moving shopping containers up to 15kg.

We aim to make everyone who joins us be the best they can be and are committed to being a fully inclusive retailer where our customers love to shop, and our colleagues love to work.

In this role, you could be on the shop floor picking our customers' orders or working in our online warehouse, supporting with customer queries, processing orders through the tills and even working with our online Drivers to load their vans so they're ready to hit the road on-time.

We offer a competitive hourly rate of £12.00 per hour and a range of benefits, including:

  • Nightshift premium - in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight - 5am (where applicable).
  • Discount card – 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday, and 15% off at Argos every pay day.
  • Free food and hot drinks provided for Colleagues in all our stores.
  • Generous holiday entitlement - based on the hours you work.
  • Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
  • Family leave – generous maternity and paternity leave.
  • Pension – Sainsbury's will match between 4-7% of your pension contributions.
  • Sainsbury's share schemes – allowing you to buy Sainsbury's shares at discounted prices and the option to buy shares monthly from your gross salary to build up an investment.
  • Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues.


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