Call Handler- Inbound Customer Service Calls

4 months ago


Warrington, United Kingdom Uniting People Full time

Do you want to be a part of a team looking after a large customer base striving to give the best customer service experience. Working within a great environment with options to progress further with the company.

**Salary + Bonus**

**Salary**_**:_£22,700

**Bonus**:
Attendance + KPI Bonus: £375 per quarter

Upselling Bonus (No Sales targets/pressure) - £150 average

**Working Hours**_**:_
- Rotational Shift Pattern - 2 weeks_
- Week 1 - Monday to Friday - 9am until 5.30pm_
- Week 2 - Monday to Friday - 8.30am until 5.00pm_

**What is on offer**:

- Bonus Structure
- Free parking
- 22 days’ holiday PLUS bank holidays
- Pension scheme

**Key Responsibilities**:

- Work as part of a team to maintain and support performance across the campaign
- Build strong relationships with customers
- Find resolutions to customer issues
- Promote the business in a professional manner
- Provide great customer service
- Take ownership for each call and reach the best possible outcome for the customer

**Job Types**: Full-time, Permanent

Pay: £22,700.00-£24,200.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person


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