3rd Line IT Support Engineer

4 days ago


Slough, United Kingdom ITECCO Full time

Job Title: 3rd Line IT Support Engineer
Location: Slough

**Salary**: £290-£310/Day
**Job Description

**Responsibilities**:

- Diagnose and resolve technical issues, including hardware, software, and networking.
- Analyse performance issues, identify their root cause, and implement resolutions.
- Monitor system performance, analyse any performance issues and recommend changes.
- Manage user accounts, permissions, access rights, and storage allocations.
- Develop and maintain system documentation and instructions.
- Work closely with other IT teams/departments to ensure an effective working environment.
- Carry out research and development of new technologies.

**Requirements**:

- Proven experience in 3rd line IT support in the gaming industry.
- Knowledge of server hardware, systems and software, networks, databases, and storage systems.
- Excellent problem-solving and analytical skills.
- Ability to work independently and under pressure.
- Excellent written and verbal communication skills.
- Proactive, organised and able to work to tight deadlines.
- Experience with Windows Server and Microsoft stack technologies.
- Knowledge of Linux and virtualisation technologies.
- Knowledge of network routing and switching technologies.
- Knowledge of database technologies.
- Experience with IT security technologies.
Keywords: IT Support Engineer, 3rd Line Support, IT Systems Support, Gaming Industry, Server Hardware, Systems and Software, Networks, Databases, Storage Systems, Windows Server, Microsoft Stack Technologies, Linux, Virtualisation Technologies, Network Routingand Switching Technologies, Database Technologies, IT Security Technologies.


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