It Support Engineer

2 days ago


Slough, United Kingdom The Fortune Group Full time

The Fortune Group our recruiting for an IT Support Engineer to cover, 1st, 2nd line and some 3rd line support.
Suitable IT Support Engineers will cover, service desk, and desktop support, you will need a full UK driving license for occasional travel, acting as the primary point of contact for users across multiple locations, you will address application, system, and hardware support needs, collaborating with third-party IT vendors where needed.
If you have most of the skills but not everything listed below please still apply as my client will provide training and development.
Key Responsibilities Provide 1st, 2nd line technical support for approved hardware and software Collaborate with third-party service suppliers to ensure timely issue resolution Install and manage Microsoft Client Operating Systems In-depth understanding and administration of Active Directory, including Group Policies.
User account management, security group administration, onboarding/offboarding processes and device enrolment/documentation Install, set up, and perform maintenance on network printers and wireless devices Understand and maintain mobile devices, serving as the second point of contact for warehouse hand scanner hardware Manage and support Office 365, including user and service administration Responsible for patch management across site servers, desktops, servers & MAC estate



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