Field Support Engineer
1 day ago
About Xerox IT Services:
Xerox IT Services is part of the Global Xerox IT Services Team and serves the customers of Xerox Direct and its Acquired Companies in the UK. We offer a comprehensive portfolio that includes Managed IT Services, Infrastructure and Networking, Data Centre deployment, Cloud services, End User Compute hardware and Security services.
Job Summary:
As part of our continued expansion, Xerox IT Services requires an IT Field Service Engineer to join our Field Services Team, which supports the UK IT Services division. The primary focus of an IT Field Service Engineer is to be a key contributor in delivering a high standard of on-site support across multiple customer locations.
Main Duties:
- Provide level 2 and some level 3 on-site diagnostics and support
- Maintain physical infrastructure and site documentation where required
- Respond to P1 on-site incidents to identify and resolve issues in a timely manner
Working Relationships:
- Remote 2nd and 3rd Line Service Desk Engineers
- IT Service Delivery Managers
- Datacentre and Projects Engineers
- IT Field Service Engineers within the team
General Responsibilities:
- Attend both local and non-local customer sites
- Work both alone and with other team members to deliver customer facing, in-person, support
- Represent the business, IT Services, and the Field team in a professional and presentable manner
Salary: £35,000 - £45,000 per annum
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