Field Service Engineer UK

6 hours ago


Slough, Slough, United Kingdom Excis Ltd Full time
Job Description: Field Service Engineer UK

We are looking for an experienced Field Engineer to join our team in Slough. As a Field Engineer, you will be responsible for providing technical support to our clients, troubleshooting PC issues, and ensuring smooth functioning of PCs and peripherals.

Responsibilities:
  1. Offer onsite and desk-side support to end-users.
  2. Detect and resolve PC problems following advice from Level 2 technicians or designated contacts.
  3. Guarantee that all cases and requests are processed according to set SLAs in a demanding environment.
  4. Configure, install, and troubleshoot hardware, including deploying company-approved images on PCs and laptops.
  5. Maintain precise and updated records of all cases daily.
  6. Support meeting rooms and video conferencing systems.
  7. Supply technical assistance for peripherals like printers, scanners, and mobile devices (iPads, iPhones, Android).
  8. Aid in data backup and recovery as required.
  9. Provide 'smart hands' help for data center equipment, replacing parts as instructed.
  10. Perform regular maintenance tasks such as daily tape swaps for backups and managing tape libraries.

Estimated Salary Range: £38,500 - £50,000 per year.

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