1st Line IT Support Technician

5 days ago


Slough, United Kingdom Hamlin Knight - Recruitment Specialists in Human Resources, Office Support and Sales & Marketing Full time

**COMPANY**

Established, fast paced, friendly organisation, based in Slough, offers some options for hybrid working.

**ROLE**
- Act as 1st point of contact for all IT queries, maintaining a record of incidents
- Diagnose hardware and software issues
- Work within SLAs
- Management of ticketing system
- Liaise with 2nd and 3rd line Support and escalate where appropriate
- Configure and deploy hardware in line with standard builds
- Ensure asset register is up to date for hardware and software

**SKILLS/EXPERIENCE**
- Previous IT Support experience
- MS Office and SQL



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