Current jobs related to Receptionist/admin Support- Outpatients, Band 2 - Gloucester - Gloucestershire Hospitals NHS Foundation Trust

  • Outpatient Receptionist, Band 2

    7 months ago

    Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    Outpatient Receptionist, Band 2 (30 hours a week) We are currently looking for enthusiastic, self-motivated and flexible people to join our reception team at Gloucestershire Hospitals NHS Foundation Trust. The post is based at Gloucester Royal Hospital but may require cross site support as needed, (please note we do have a free bus for staff that goes...

  • Outpatient Receptionist, Band 2

    7 months ago

    Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    Outpatient Receptionist, Band 2 (22.5 hours a week - 3 days) We are currently looking for enthusiastic, self-motivated and flexible people to join our reception team at Gloucestershire Hospitals NHS Foundation Trust. The post is based at Gloucester Royal Hospital, however the role will require cross site support as needed (please note we do have a free bus...

  • Receptionist/admin Support

    7 months ago

    Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    To provide an efficient and friendly service to all patients and visitors attending outpatient departments - To record patient attendance accurately and timely, in accordance with departmental policy - To ensure patient outcomes are actioned accurately and timely, in accordance with departmental policy - Where appropriate, make follow up appointment and any...

  • Outpatient Receptionist, Band 2

    9 months ago

    Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    To provide an efficient and friendly service to all patients and visitors attending outpatient departments - To record patient attendance accurately and timely, in accordance with departmental policy - To ensure patient outcomes are actioned accurately and timely, in accordance with departmental policy - Where appropriate, make follow up appointment and any...

  • Outpatient Receptionist, Band 2

    7 months ago

    Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    We are currently looking for enthusiastic, self-motivated and flexible people to join our reception team at Gloucestershire Hospitals NHS Foundation Trust. The post is substantive and will require cross site support as needed, but based at Gloucestershire Royal Hospital (please note we do have a free bus for staff that goes between sites on a regular...

  • Outpatient Receptionist

    7 months ago

    Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    We are currently looking for enthusiastic, self-motivated and flexible people to join our reception team at Gloucestershire Hospitals NHS Foundation Trust. The post is based at Gloucester Royal Hospital, however the role will require cross site support as needed (please note we do have a free bus for staff that goes between sites on a regular...

  • Outpatient Receptionist

    7 months ago

    Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    We are currently looking for enthusiastic, self-motivated and flexible people to join our reception team at Gloucestershire Hospitals NHS Foundation Trust. The post is based at Gloucester Royal Hospital, however the role will require cross site support as needed (please note we do have a free bus for staff that goes between sites on a regular...

  • Outpatient Receptionist, Band 2

    4 days ago

    Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    3 x permanent positions available, 30 hours a week We are currently looking for enthusiastic, self-motivated and flexible people to join our reception team at Gloucestershire Hospitals NHS Foundation Trust. The post is based at Gloucester Royal Hospital; however, the role will require cross site support as needed (please note we do have a free bus for...

  • Outpatient Receptionist

    7 months ago

    Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    We are currently looking for enthusiastic, self-motivated and flexible people to join our reception team at Gloucestershire Hospitals NHS Foundation Trust. The post is a fixed term maternity cover and will require cross site support as needed, but based atGloucestershire Royal Hospital(please note we do have a free bus for staff that goes between sites on a...

  • Admin Support- Diabetes and Endocrinology, Band 2

    7 months ago

    Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    Admin Support - Diabetes and Endocrinology, Band 2 (15 hours a week) Working in a administrative support role within the Diabetes & Endocrinology Department. The department is fast moving with new challenges in this evolving specialty. **The main duties of the job include**: - Collection and delivery of notes in the department - Booking of any required...

  • Trainee Dietetic Support Worker

    4 days ago

    Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    Trainee Dietetic Support Worker (DSW) (Band 2 progressing to Band 3 on completion of training) in the Home Enteral Feeding Team (HEFT).** The Home Enteral Feeding Team, based in the Nutrition and Dietetic Department are offering an exciting opportunity for a Trainee Dietetic Support Worker (DSW) role, band 2 progressing to band 3 on completion of training...

  • Receptionist/admin Support

    7 months ago

    Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    Provide efficient and courteous reception to patients. Check all demographics and update Patient Administration System in accordance with Trust policy, taking responsibility for patient confidentiality at all times. Inform patients of any delays affecting the smooth running of clinics, direct them to correct waiting area, or to other departments if pre...

  • Receptionist - Band 2

    9 months ago

    Gloucester, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full time

    The Child and Adolescent Mental Health Service (CAMHS) is looking for a Receptionist/Administration Assistant to join the friendly supportive team based at Acorn House, Gloucester. This is an exciting time to join our high performing CAMHS team as we continue to expand and develop the range of interventions we offer. The successful applicant will work as...

  • Receptionist - Band 2

    2 weeks ago

    Gloucester, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full time

    We now have an exciting opportunity for an enthusiastic Part Time Receptionist to join our large administration team; the Receptionist must be able and willing to work in a very busy environment where priorities change on a daily basis, have excellent interpersonal skills and willing to embrace change. Although primarily based in Wotton Lawn the post holder...

  • Audio Typist/admin Assistant

    7 months ago

    Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    Audio Typist/Admin Assistant - Band 2 Paediatrics & Neonatal (24 hours a week) We are seeking to appoint an efficient and enthusiastic Audio-typist/ Administrative Assistant to join our friendly team within Acute Paediatric Services at Gloucestershire Royal Hospital. This role entails a substantial amount of audio typing, organisation, and collaboration...

  • Admin Assistant/ Audio Typist, Band 2- Paediatrics

    7 months ago

    Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    Audio Typist/Admin Assistant - Band 2 Paediatrics & Neonatal (24 hours a week) We are seeking to appoint an efficient and enthusiastic Audio-typist/ Administrative Assistant to join our friendly team within Acute Paediatric Services at Gloucestershire Royal Hospital. This role entails a substantial amount of audio typing, organisation, and collaboration...

  • Office/ Receptionist, Band 2- Pathology

    7 months ago

    Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    Office/ Receptionist, Band 2 (20.5 hours a week) Are you looking for a varied and rewarding job? We are looking for people to join the General Services Team in the Pathology General Office to undertake administrative duties including organising rotas, managing records and invoices, and answering queries. There may also be the occasional need to cover...

  • Outpatient Receptionist, Band 2

    2 weeks ago

    Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    We are currently looking for enthusiastic, self-motivated and flexible people to join our reception team at Gloucestershire Hospitals NHS Foundation Trust. The post is based at Gloucester Royal Hospital, however the role will require cross site support as needed (please note we do have a free bus for staff that goes between sites on a regular basis).

  • Outpatient Receptionist, Band 2

    6 days ago

    Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    **Permanent position, 15 hours a week** We are currently looking for enthusiastic, self-motivated and flexible people to join our reception team at Gloucestershire Hospitals NHS Foundation Trust. The post is based at Gloucester Royal Hospital, however the role will require cross site support as needed (please note we do have a free bus for staff that goes...

  • Healthcare Assistant, Band 2- General Outpatients

    7 months ago

    Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    An exciting opportunity has arisen for enthusiastic outpatient HCA[s] to join our existing teams within General Outpatients [GOPD]. We are looking for HCA’s who as well as having good organisational and people skills and possess a variety of nursing skills. We are a dedicated and supportive team that provides treatment and care to a wide variety of...

Receptionist/admin Support- Outpatients, Band 2

7 months ago

Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

To provide an efficient and friendly service to all patients and visitors attending outpatient departments
- To record patient attendance accurately and timely, in accordance with departmental policy
- To ensure patient outcomes are actioned accurately and timely, in accordance with departmental policy
- Where appropriate, make follow up appointment and any associated administration, without direct supervision
- Support nursing team with organisation of return transport for patients attending appointments where appropriate.
- Ensure the professional image of the department and Trust is maintained at all times
- Flexible approach to working hours to meet the demands of the service.
- Work closely with the Administrative Lead for delegation of day-to-day duties
- To work in collaboration with the clinical and non-clinical team members providing admin support such as stock ordering. You will also work directly with patients resolving their queries and recognise the importance of first-class communication skills to achieve patient satisfaction. The primary objective is to provide:

- Excellent customer service
- Effective and timely resolution of queries received
- To support the Trust in providing quality care to its patients.

Previous Applicants Need Not Apply
- Ensure the timely and accurate update of Trak, to include liaising with and response to, the Information team, and their weekly reports.
- Undertake planned or ad hoc Audits, and provide reports to Assistant General Manager, as requested
- Ensure compliance with Health and Safety requirements in area of responsibility.
- Any other duties as required, commensurate with the grade.
- Ordering of stock and keeping a log including ordering on P2P.
- Admin support to management team.

You will join a team working in the brand new purpose build Community Diagnostic Centre. You will be working both on the Reception desk to assist patients with booking in, queries and appointments as well as providing admin support to the multidisciplinary team working from the department. This is an exciting opportunity to be part of a new venture to offer the best possible Outpatient care to patients.
- Provide efficient and courteous reception to patients.
- Check all demographics and update Patient Administration System in accordance with Trust policy, taking responsibility for patient confidentiality at all times.
- Inform patients of any delays affecting the smooth running of clinics, direct them to correct waiting area, or to other departments if pre appointment tests are required e.g. x-ray.
- Make appropriate follow up, clearly communicating that to patient or populate pending list in accordance with clinician request.
- Book support service e.g. transport, interpreter for appointment
- Deal with telephone callers professionally and timely.
- Flexibility with hours and working area to provide cover for colleagues across site and department when requested.
- Assist supervisor with on the job training for new staff
- Complete all training in accordance with trust policy, this may mean off site attendance
- Good working knowledge of trust Cancellation/DNA policy
- Maintain a smart, professional appearance at all times, keep reception work area tidy, be familiar with Trust infection control policy
- Deal efficiently and competently on a daily basis with complex administrative tasks often with tight deadlines.
- Being the first point of contact, provide non-clinical advice and exercise own judgement when dealing with enquires and independently communicate effectively on behalf of the team to service users and other professionals.
- Deal professionally and promptly with telephone enquiries, taking and processing messages accurately and maintaining confidentiality at all times as per the Message Taking Policy and ensuring standards for customer services excellence are met.
- Ensuring safeguarding correspondence and other sensitive data is processed and entered correctly and in a timely manner, always adhering to data protection regulations.
- Receive, sort and distribute internal and external mail, ensuring that important and sensitive information is brought to an appropriate person’s attention in a timely manner. Stationery and equipment management including ordering and monitoring supplies
- Book and accurately record notes and actions of meetings.
- Attendance at departmental meetings.
- To undertake other administrative duties commensurate with this grade of post in agreement with the relevant line manager.
- Demonstrate daily duties to new starters and less experienced staff to support their induction.
- Have knowledge of the lone working policies and procedures and maintain team contact information.
- Complete the daily administrative functions.
- Assess and manage own workload under the supervision of the line manager.
- To highlight any risks, adverse events or near misses to the line manager.
- Maintain high quality standards by ensuring that the data entered ont