Administrator
7 months ago
Our client is looking to grow their team with the appointment of an experienced PFX Administrator.
The are one of the fastest growing and exciting businesses in the UK right now. Having doubled in size in recent years to over 1,000 dedicated Fire & Security specialists across the UK, they attract the best talent in the market by offering fantastic career progression opportunities, their own in-house training academy, as well as great remuneration and benefits packages including; Royal London pensions, life assurance, paid holidays, mental health & well-being scheme, paid refer a friend scheme
**Requirements**:
**Our PFX Administrators**
- Work closely with your manager and support the Schedulers to meet customer expectations.
- Build and maintain good working relationships with the engineers, & RSM to ensure all PFX calls are actioned accordingly.
- Add clear notes to Cash outlining “What happens next & when” to reflect any pertinent information.
- Update client portals and helpdesks in line with specific account instructions.
- To have a strong understanding of geographical regions and engineer coverage.
- Scheduling of call outs within designated area in line with SLA.
- Booking of works with sites in accordance with customer & site requirements.
- Proactive approach to management of workload.
- Effective communication with internal and external customers.
- Managing the dedicated inbox.
- To support colleagues when required.
- Complete ad-hoc tasks set by Line Manager and Operations Manager
**Who We’re Looking For**
- Previous experience in an administration role.
- Self-Motivated Personality - Energy, Drive and Enthusiasm
- Clear communicator with good telephone manner with colleagues and customers
- Ability to work in a team and on own initiative.
- Ability to follow process with strong attention to detail.
- Be respectful to others - Customers, Colleagues, Managers, Directors
- Excellent time management and communication skills
- Ability to handle multiple priorities with a structured approach
**Salary**: £14,389.95-£23,000.00 per year
Ability to commute/relocate:
- West Bridgford, Nottinghamshire: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
**Language**:
- English (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: Fire Admin
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