IT Service Desk Analyst

2 days ago


Edinburgh, United Kingdom Office Angels Full time

Office Angels Edinburgh is recruiting for a global aviation company in search an experienced IT Service Desk Analyst to fulfil this role and join their team. The salary is £20-22k, with various shift patterns **including weekends**. This is a temporary into permanent role.

IT Service Desk is a 24/7 Service Function for all our clients depots. All IT related queries are processed through the Service Desk by a team of analysts. Reporting to the Service Desk Manager, analysts are responsible for handling IT queries from the distributionbusiness into the Service Desk. They will process tickets on the system and carry out 1st & 2nd line fixes. They will be required to work shifts including weekends & night shifts to cover the Service Desk's 24/7 rota.

The position is both office based at our clients office in Edinburgh Park and remote with analysts working from home on a rotational basis.

**IT Service Desk Analyst Duties**:

- Ensuring all tickets are logged and tracked in the service management platform, service now.
- 1st line support and first-time fix for common incidents/requests
- Excellent telephone manner
- Ability to problem solve
- Fulfilling order requests and raising Purchase Orders
- Excellent customer service skills
- Ability to work within a team environment
- Excellent written and verbal communication skills
- Can work under pressure
- Ability to work independently
- Participation in ad hoc project work
- Participation in team meetings

**IT Service Desk Analyst Requirements**:

- Previous IT analyst experience
- Previous experience in a similar role
- Previous experience providing first line support to various offices/depots
- **Full and current UK driving license**:

- Nationwide travel & occasional overnight stays (as required)
- Available to work varying shift patterns (Day & Night)

**IT Service Desk Analyst Additional Benefits**:

- 31 Days Annual Leave (Pro Rata)
- Pension Scheme
- Life Cover
- Cycle to Work Scheme
- Eye Care
- Development opportunities and room for progression

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.



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