Service Desk Analyst

3 days ago

Edinburgh, United Kingdom Fill My Vacancy Full time

Our Client is looking to hire a Service Desk Analyst.

They give you a world of potential

Do you have a passion for technology? Are you looking for your first step into the world of IT Support?

They have an excellent opportunity to join their ever-growing global technology department as a Service Desk Analyst.

The 24/7 Global Service Centre is responsible for managing all first line service and support tasks for their customers across the globe and ensuring business critical systems remain available at all times.

Their Service Desk Analysts are pivotal to their organisations success; keeping their employee’s online and able to do their role is an extremely important part of the role, however there are lots of other exciting things happening in the department thatyou can be a part of

This is a great department to join Working in GTS gives you a great understanding of their wider business as you get to work with multiple different business lines and see the many different transactions and work that they are involved in.

**A role you will love**

As one of their Service Desk Analysts, you will work as part of a talented team to manage all first line support tasks for their employees across the globe, whilst ensuring the readiness of their business-critical systems.

You will be responsible for logging all incidents and requests, prioritisation of these requests, and providing first contact resolution where possible.

You will be involved in ensuring that all documentation and processes are kept up to date, whilst looking at ways to improve what they do, highlighting any improvements that can be made and looking at what they can automate as a team to ensure that theyare able to work to maximum efficiency.

**Other key responsibilities include**:

- Logging, categorising, and prioritising global incidents
- Build and maintain good working relationships with all teams across the organisation
- Ensure that all work carried out by the Global Service Centre adheres to internal and external audit requirements, business regulations, and service level agreements

**What will you bring to the role?**

As you can imagine, they’re looking for people with a passion for technology, great attention to detail and the ability to excel in customer service.

Supporting their employees and systems is key to the role, so being able to think on your feet, problem solve, and think outside the box are some key skills that you’ll need for this role.

The flexibility to work shifts is a must for this position. If you like a mix of days and nights, and blocks of time to yourself then this is definitely for you. Communication is key in this role - you need to be able to build effective working relationshipsand work closely with your team to keep up to date with changes and bring your ideas to the table.

**Other skills and experience required**:

- Experience working in a technical environment, is highly advantageous, however they are more than happy to speak to any applicants who have studied technology, or have a passion for all thing’s tech
- An understanding of ITIL frameworks is highly advantageous
- The ability to understand the importance of processes and documentation
- An inquisitive mind: they’re always looking for ways to improve and who better to learn from than the people doing the role

**A company to be proud of**

They are a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 44,000 clients. It’s more than just a job, their open and inclusive culture means that they will help you to grow, tomove forward and make the most of the world of opportunities they have available. With infinite possibilities, they could take you anywhere.

**Rewards designed for you**

Employee Share Plan. Set aside salary to purchase shares in their company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

Health and Wellbeing. Their health and wellbeing rewards can be tailored to support you and your family.

Save for Your Future. They will support you along your retirement savings journey.

Paid time away from work. Their employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

Employee Discounts. They’ve partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, their comprehensive benefits package offers a multitude of options.

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